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Back up deletes itself on completion

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I am backing up my C drive onto an external hard drive and as I am backing up I can see the external hard dirve filling up with the information. When the back up is finished the external hard drive is empty.

What am I doing wrong?

I can not find out how to contact support, so I am trying this.

I have a version of True image 2010 which I believe I renewed in February of this year. At least this what I think I can make out from my account page.

Any help would be much appreciated.

Best regards

Howard

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Howard,

Is it possible that the disk is running out of space? What does the log say?

If you see nothing wrong is the log, can you create a backup an exclude a bunch of big folders and see if that sticks? If it does, delete your backup task, and create a new one. Does it solve the problem?