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First of all, I am furious that I can't contact Acronis by phone (I hate PayPal). I am considering returning this product on that basis alone.

Now, here's my question.

I have started my initial backup. I have approximately 800GB to back up and the back up has begun. The message on the backup tells me this will take 10 days??? And the number keeps going up.

The last back-up program I used - EaseUs, Todo, a free program - took 28 hours, total.

When I was using Seagate's back up software it never took ten days to run a full back up.

Ten days, and the number keeps climbing? is this normal?

I'm concerned because I'm a professional photographer with two offices and two computers. I have a total of three back-ups for each location (keeping #1 and #2 on location and swapping out #3 to the alternate location) - I have a total of six drives to back up. At this rate, I won't be finished with this for three months.

I am very unhappy.

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I don't know about the TI2012 version but historically True Image time estimates have been very unreliable. The best thing to do is to let it run and see how it works out. The initial estimates are usually poor because time estimates are often done on a running average basis and the method requires some time to get enough data to zero in on a better estimate.

If you are making an image to a second internal disk, 800GB on a moderate performance PC should take about 13hrs based on a 1GB of normally compressed archive per minute; this is a very, very rough estimate but gives you a feel for what you might expect. Modern mulit-core machines are usually capable of much better performance. If you are doing a data backup (files and folders) rather than a partition image then the time may be longer because of more extensive use of the file system rather than a lower-level sector approach.

Ways to optimize backup speed:

Backup to second internal hard-drive. This is obviously not as secure as using externals and in your (good) method it would not be convenient. However, you can get disk rack/caddy systems for about $35 that allow you to plug-in HDs and use them at their normal speed. This is my preferred method for off-line storage but USB3 is now eliminating the speed advantage of this method.

Backup to USB3 or eSATA external drives. USB2 will run slower since it has a theoretical throughput of 480Mbps vs say 3000Mbps for a SATA2 drive. These are theoretical numbers for the interface, not what you achieve in practice.