Reinstalling the program
i installed the PC Backup & Recovery program then one of my computers crashed and so I need to install it again. It seems to install alright but I get a message saying that I have installed it too many times - what does this mean and how do I get past it?
Thanks I really appreciate all the help I can get on this as I am quite new to it.
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This is one of the Ughs when a company uses activation for license protection. I think you should contact customer service if you cannot get the license to transfer by following the user guide or the process Colin has indicated and you should not be hcarged for text support. If they give you to a support person that says you have to pay for support for this kind of issue, hang up and call again and hopefully the next support person will be better informed.
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December 2011 Acronis update failed miserably ............ I received an update notice. (Comment: This update was not well thought out in design). I did the update as instructed. It failed, and locked the program, and I was shown a small window and it told me to use a utility and it gave a link. That utility at that link did a complete uninstall. Why? How did that happen? I then looked for a download with the update but none found - I could only fin the trial version and ones where payment was the next step. I paid in full earlier this year. Can anyone give me the link to the latest download and enter my Acronis key?
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For the latest versions of ati go to acronis.com, click on Downloads & Documentation, login, select Product updates, select Login to Your Account.
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Thank You. I did log into my account. I tried a download and it would not take my serial. On the website I then checked "All my Serials" document serials.txt next to the download and it had one entry : the exact same serial Number as I had recorded when I bought the program and the notation: [Acronis True Image Home 2012 Upgrade (English) #######................................. ] Retry: At "Enter serial number for full or trial version" I cut and pasted the exact same serial number. What I got was "You have specified an upgrade serial number. Please enter the serial number of the product you are upgrading: .... I don't have one other than the one issued to me by Acronis when I bought the program, so I availed myself of the opportunity of GET TRIAL SERIAL NUMBER but that didn't work either.
How do I get the download ATIH2012_6131_EN-US.exe to accept the Acronis issued serial number?
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Henry,
I assume as you purchased an upgrade, you had a previous full version of TIH at some time, this is the serial number you need. If you forgot to register it to your account you'll need to contact Acronis Sales with details fo your original purchase so they can find and send you the old serial number.
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Hello everyone,
Thank you for your posts and your kind assistance.
Cecile, please try the solution from this article and if you need additional help with this problem kindly contact our Support team via chat so that we can assist you with it.
Henry, I checked your account and there is only an upgrade serial number registered there. Colin is absolutely right, you will need the previous version serial number so that you can install an upgrade. Please contact our Support team to resolve this issue.
Please let me know if you have additional questions.
Thank you.
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