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Scheduled Backup Issue

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When my backup external drive is not ready for the scheduled True Image backup, my settings require that the backup occur when next the external drive is available. What actually then happens is that True Image proceeds to create a full new backup instead of the incremental backup that is scheduled. Is this behavior correct?

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Hello David,

We will do our best to solve the issue you experience. First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

If you didn't specify to create only full backup archives then incremental backup should be created.

Can you please clarify the exact title of the program? If it’s Acronis True Image Home 2009 or Acronis True Image Home 2010 you may proceed in the following way to solve the issue. When scheduling the task to external drive check box “run only when device is attached”, you will see this option only when external drive is attached.