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Update - Product not properly install

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Hi,
Using ATIH pack plus 2012 build 5545 under win7, when I check for update, I had the following message : “product is not properly install” ….
What must I do? Uninstall and make new installation? If yes, what about re activation ? Is there any file to save before?
Or is there any repair procedure?
Thanks for your help.
Regards,
Michel

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Hello Michel,

Thank you for your post. I will definitely help you with this issue.

Most likely the current installation became corrupted. The best way to get this resolved is to uninstall the current version from Windows add/remove programs.

After that, please log in to your Acronis web-account and download the latest build. You can install it the usual way and in case you have activation issues you can use this resource for additional help.

Please let me know if you have any other questions.

Thank you.

Anton,
First of all thanks for your answer. I will make the download ASAP and prcoced to uninstall and new installation.

As I dont use to much the forum ... I just find your answer after creating a new post ....
Is it possible to delete it?

Regards,
Michel