All clients are removed "..it is already registered with a different server" periodically

Hello Roland,

thank you for reporting about the problem.

We indeed had such an issue with one of the first builds of ABR10, but it was resolved shortly in the newer updates.

This situation may occur when AMS synchronizes with the Agent, but the Agent doesn't recognize it: the AMS ID which is stored in the registry of AMS machine differs from the AMS ID, which the Agent stores (and which also stored on the AMS machine). Could you please send us Acronis System Report from the AMS machine and couple of greyed out Agents? Our Development would like to look into the matter. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hi,

I have the exact same issue and the same build.
Is there a solution for this matter ?

Where should I send the reports? Is there some kind of ticket system here?
I want to have a number to file this issue under.

Thanks.

Hello Hugo,

Thank you for following up.

We do have a support ticket system, in order to submit one (with the logs attached) you need to follow these instructions. After that please let us know its number.

If you have any additional questions, let us know.

Thank you.

Hi,

i opened a ticket. The support already helped me.
However, nothing says it won't happen again.

Hi,
What did they do? Were any settings changed?

Thanks.

Meanwhile, I've upgraded to AMS 11.0.17318. Let's see whether the problem persits.

Just removing the machine and re add it solved my problem.

As mentioned, this happened to me every month. Let's hope it won't happen for you then..