Acronis Backup & Recovery 10 - agent issue

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Beginner
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I have an Acronis Backup & Recovery 10 console, which is successfully backing up several servers.
however the exchange server is having issues.
I removed the acronis agent from the device and reinstalled it from the AMS Console, successfully I may add. The acronis programs appear on the Exchange server, and the services are all running.

I then try and install the Physical Machine but am presented with an error
"Failed to add the specified machine to the group"
Code: 11,337,731(0xAD0003)
LineInfo: 0x90FB8A255B1DF582;

Message: Error: Failed to establish connection.

Code: 197,666(0x30422)
LineInfo: 0x4D5187F54ACFDAEA;

Message: The required service on the remote machine is not started. Start the service and retry the connection.

Just to reiterate - the acronis services on the exchange server ARE all started.

Please can someone advise a fix. I have tried to locate some KB articles on it, without much success.
I don't want to hear about updating the software - I have 5 other backups running successfully that i do NOT want to affect.

Mer, 02/29/2012 - 15:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 159
Commenti: 518

Hi Neil

What I would suggest doing is trying to connect directly to the agent to ensure that can be done first, if you are not able to connect directly to the agent please check there is no firewalls or network route/dns issues between your backup server and your exchange server.

If you are still having issues after the above please ensure if a reboot was requested after the agent install that a reboot was completed.

The last suggestion I would offer if all of the above seems to be correct is to uninstall the agent on the exchange server, run the ABR10 clean up utility, reboot, then re-install the ABR10 agent on the exchange server.

(ABR10 Cleanup Utility: http://kb.acronis.com/content/6177)

Mer, 03/21/2012 - 07:21