Backup says it was successful, but "not backed up yet"
I am running True Image Home 2011, build 6942 - the latest as I write.
I think it used to work, but recently I cannot get it to make a valid backup. Even a manual full backup seems to run, and reports "successfully completed" but the backup view says "0 bytes", "not backed up yet" and there is no Explore option.
See the attached image for how it looks.
Sometimes it does report complete, but then trying to explore reports "cannot open the backup file - View log". Viewing the log shows no errors reported for that backup.
I am backing up to a NAS which is addressed as you can see in the image, in the form \\dan-nas-1\backup\path
Any help greatly appreciated.
I tried with the IP-address of the NAS - it worked.
Then I went back to using the actual name of the NAS; and now it seems to work there too.
Has the problem been solver permanently, do you think, or will it recur if the NAS boots and gets a new IP address from DHCP?
If the NAS gets a new address, you will have to update the destination, and that will complicate things during restore as ATI will be looking for various IP addresses.
If possible, assign a fixed IP address to your NAS (maybe through your router settings).
This is not filling me with the confidence that one should have in a critical system like backup.
- Is it a "hard" requirement for Acronis that the IP address of the remote storage should not change during the life of a backup chain?
- How is it possible that the system should be able to get confused, as it clearly was, over whether the backup had been taken at all or not?
- I made several trials before the original post, where I created new backups on the NAS using the DNS name address, (note, the NAS was *not* rebooted at any time during this so its IP was constant) and these also appeared to be confused.
Is there a well understood root cause for these problems, and what is the (bombproof) solution?
This is not filling me with the confidence that one should have in a critical system like backup.
- Is it a "hard" requirement for Acronis that the IP address of the remote storage should not change during the life of a backup chain?
Technically, no. ATI will try to remember which parts of the backup is on which IP address. On restore, it will ask to have access to these IP addresses. You will have to point ATI to the right file on the NAS. That manual tracking of the various pieces can be error prone and jeopardize your recovery. To avoid it, you can recover from the recovery CD (which is the standard for system disks). Just make sure that the recovery CD can see your backup right, or that you can plug the NAS in a local USB port if necessary.
- How is it possible that the system should be able to get confused, as it clearly was, over whether the backup had been taken at all or not?\
I cannot be sure of what happened. It is possible that it cannot see the backup file for some reason.
- I made several trials before the original post, where I created new backups on the NAS using the DNS name address, (note, the NAS was *not* rebooted at any time during this so its IP was constant) and these also appeared to be confused.Is there a well understood root cause for these problems, and what is the (bombproof) solution?
There have been issues with networking in ATI for a while, and with NAS backups. Your mileage will vary.