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[RESOLVED] 2012 crashes on my Win7 (32 bit) Machine

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I just purchased and installed an upgrade to 2012 Home. Installed and it does not run. So I downloaded a trial version, installed, it doesn't run either. Have been unable to contact support for some reason? ALso, my 2012 purchase is not registered as it does not stay active long enough to register!

Bobby

Issue resolved here.

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Use msconfig:
- go to the services tab, and check all services,
- then check the "hide microsoft services"
- then disable the remaining services,
- go to the startup tab, and disable all items.

Reboot.

Uninstall 2012, reboot, reinstall.

If that solves the issue, go back to your previous msconfig and see if the problem has disappeared. If it comes back, you have a conflict with one of the non-microsoft software/services you enable,

If that doesn't solve the issue, you have some software installation/registry issues and you will need help from Acronis support.

Tried and it did not work.

Customer Support spent over an hour on the machine this morning and it is still not working. Collected all sorts of data and have a case open on it now.

Did register the new serial number.

After several remote sessions involving customer support and a developer Acronis True Image Home 2012 is now running on my new Windows 7 32bit system.

Thanks for the support.