Acronis True Image Home 2012 Syncronization fails - Metadata database error

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Hello Everyone,

I am not sure if anyone can assist me.

I am using the Synchronization capability to sync a "Local" folder on my PC to a NAS drive.

I do not subscribe to SyncMe and this is expired. I don't think there is any relationship between this expiry and me being unable to sync as all I ever wanted to sync wasa local folder to an external device.

I am getting a Metadata database error. When I click on the link to enter the event code I always get an unknown error. The Event code is 0x0191000B+0x00000001.

I have removed all Syncs and re-created them and the errors still occur? Is there any way to "reset" or clean up the metadata database? I am assuming that there was some corruption at some point but not sure when this database may be and what I can do to resolve this??

I deally I do not want to re-install the product as I have a number of other jobs that are backed up and don't want to Risk problems with these.

Any assistance woudl be appreciated.

Thanks.

Gio, 05/24/2012 - 13:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Greetings NealC,

Thank you for your efforts to post on our Forum. We are happy to see you among us.

I sincerely apologise for the inconvenience and will gladly help resolve your issue.

Your deduction is correct, local synchronizations do not require that you have a valid Online Backup subscription, with the exception of when considering backing up different versions of the same file.

Prior to clearing metadata files, I would suggest collecting a System Report and sending it to us for analysis to pinpoint the underlying reason for the metadata corruption, so that we may then provide you with the appropriate steps to resolve your issue.

To collect a System Report please see this Knowledge Base article. Should the file exceed the limits of post attachment, you may inform me via a PM so that I can generate an FTP link for you to upload the archive log directly there for us to then access it for diagnosis.

Alternatively, you may contact Acronis Customer Central for additional assistance if your issue demands immediate attention. Please read through this Knowledge Base article on contacting support.

Kindly notify me of any updates you have as well as let me know if you do have any further questions or issues.

Kind regards,

Volkan

Ven, 05/25/2012 - 09:53
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