Acronis Backup Server - FTP backup always fails

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Beginner
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Commenti: 1

Hi, we are internally using our Acronis NFR licences and I have come across a problem I can't seem to solve. I am using Acronis Backup Server on Windows Server 2012 R2, backing up whole disk and also a specific folder. It runs fine. However, whenever I use FTP server as a backup target or 2nd backup location (I have it added in my vaults), the backup fails, log follows:

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Log Entry Details
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Type: Error
Date and time: 12. 5. 2015 9:59:42
Backup plan: XXX
Task: Simple backup (Full)
Code: 20 250 685(0x135003D)
Module: 309
Owner: XXX
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_39029
Message: Command 'Backing up' has failed.
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Error code: 207
Module: 161
LineInfo: b320396adfe3be1
Fields: IsReturnCode : 1, $module : disk_bundle_vs_39029
Message: Failed to create an archive in location 'arl:/C744FC12-34BA-4A2F-B57E-4F6B63784914/5BBD9F1C-FAC8-4DE0-B779-1C7286093945'.
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Error code: 10
Module: 523
LineInfo: 7d7836a3246e5afd
Fields: $module : disk_bundle_vs_39029
Message: File 'PohodaSQL1.xml' with meta information is corrupted.
--------------------
Error code: 6
Module: 523
LineInfo: 7d7836a3246e5b06
Fields: $module : disk_bundle_vs_39029
Message: Failed to open the file.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00A100CF+0x020B000A+0x020B0006

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I have no idea why this happens. The FTP server (Synology Rackstation NAS) is accessible, the Acronis Vault management sees the FTP server and its folders/files, I have also tried to disable firewall. Create new FTP user. Create new FTP share. Nothing helps.

Does anybody have any idea?

THANKS!

Mar, 05/12/2015 - 08:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 2
Commenti: 549

Hello,

There was a known issue with DSM 5.1, which incorrectly implements the FTP protocol.

I would suggest updating to 5.2 to resolve this.

Thank you.

Mer, 05/13/2015 - 11:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

Thank you for the info, to make it work I have rather went the VPN way, now I am not communicating via FTP but via SMB. It works.

Gio, 05/14/2015 - 06:06