Salta al contenuto principale

Backup error!

Thread needs solution

I am getting a backup error when Acronis is trying to make an incremental backup. I copied the error below. Any help would be great!

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 29
Module: 307
LineInfo: d63b333701123474
Fields: $module : agent_protection_addon_vs
Message: LaunchBackupCommand: Failed to execute the command.
--------------------
Error code: 7
Module: 307
LineInfo: c37471ceffa1822e
Fields: $module : agent_protection_addon_vs
Message: An error has occurred while backing up.
--------------------
Error code: 52
Module: 307
LineInfo: a27873a62cd7bd33
Fields: $module : agent_protection_addon_vs
Message: BackupPlanGenerator: An error has occurred while creating a centralized backup plan on the machine after deployment of backup plan 'AC5829A4-340F-477B-9FDA-D989618833E7'.
--------------------
Error code: 15
Module: 331
LineInfo: a6005103f9d16920
Fields: $module : agent_protection_addon_vs
Message: GXT: The item provider has not properly resolved an item which has the key '[PATH=data_required_item_uri&WORKGROUP=,mms::smb::data_required#4B2A7A93-A44F-4155-BDE3-A023C57C9431=gct::files]'. Report reason: Start route enumeration for '[PATH=data_required_item_uri&WORKGROUP=,mms::smb::data_required#4B2A7A93-A44F-4155-BDE3-A023C57C9431=gct::files]'.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21f9ac
Fields: $module : disk_bundle_vs
Message: Error occurred while opening the file.
--------------------

0 Users found this helpful

Hello SRI IT,

Thank you for posting this question in our forum. I am happy to assist you. 

This issue needs investigation. I recommend to create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.