Backup Succeeded but error Failed to open the backup Archive by the ID

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Messaggi: 2
Commenti: 1

Hello,

I have several servers running Acronis Backup & Recovery 11.5.
They all backup their image to a centralized server. On several server I get errors after the backup as completed:

13 Information 12-5-2013 8:56:46 Command 'Backing up' has completed successfully.
14 Information 12-5-2013 8:56:50 Failed to open the backup archive by the ID.
Additional info:
--------------------
Error code: 507
Module: 64
LineInfo: a1d3981537c6874e
Fields: id : Acronis Image IIS_2013_04_20_20_00_12_550D1.TIB, $module : disk_bundle_vs
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Fields: $module : disk_bundle_vs
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 2
Module: 64
LineInfo: 3f26773fab7bd9be
Fields: path : file://vm2dio027\Images\, $module : disk_bundle_vs
Message: Failed to open the archive for reading.
--------------------
Error code: 2
Module: 64
LineInfo: 3f26773fab7bd9be
Fields: path : file://vm2dio027\Images\, $module : disk_bundle_vs
Message: Failed to open the archive for reading.
--------------------
15 Information 12-5-2013 8:56:52 Failed to open the backup archive by the ID.
Additional info:
--------------------
Error code: 507
Module: 64
LineInfo: a1d3981537c6874e
Fields: id : Acronis Image IIS_2013_04_20_20_00_12_550D1.TIB, $module : disk_bundle_vs
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 1
Module: 64
LineInfo: 98130db273d2480
Fields: $module : disk_bundle_vs
Message: The archive is invalid or its type is unsupported.
--------------------
Error code: 2
Module: 64
LineInfo: 3f26773fab7bd9be
Fields: path : file://vm2dio027\Images\, $module : disk_bundle_vs
Message: Failed to open the archive for reading.
--------------------
Error code: 2
Module: 64
LineInfo: 3f26773fab7bd9be
Fields: path : file://vm2dio027\Images\, $module : disk_bundle_vs
Message: Failed to open the archive for reading.
--------------------
16 Information 12-5-2013 8:56:54 Command 'Replicating backups/cleaning up archives (1st location)' is running.
17 Information 12-5-2013 8:56:58 Backup archive deletion has started.
18 Information 12-5-2013 8:56:58 Backup archive deletion has started.
19 Information 12-5-2013 8:56:58 Backup archive deletion has successfully completed.
20 Information 12-5-2013 8:56:58 Backup archive deletion has successfully completed.
21 Information 12-5-2013 8:56:59 Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
Task 'Full backup' has succeeded on machine 'VM1DIO025.dionnl.lan'.

I have updated the software to te latest version on all machines.

Can someone tell me what the problem is?

Mer, 05/15/2013 - 08:13
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This is fixed in 11.5 Update 1 (builds 37608, 37613 ) and in non-public hotfix build 32322 based on 11.5 RTM.

Mer, 05/15/2013 - 09:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 6

Hello Fedor,

we have the same/similar problem in Acronis Backup 11.5 Update 5 (Build 39029).

Is there a fix for this version too?

Best regards
Lars

Lun, 01/12/2015 - 18:17
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Commenti: 1379

It is supposed to be fixed there, so in your case it's a separate problem and must be investigated.

Lun, 01/12/2015 - 21:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 6

Is it possible to report a bug there, without having a support agreement? Else it would be useless...

Mer, 01/14/2015 - 08:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 2
Commenti: 549

Hello Lars,

This type of "Failed to open the backup archive by the ID." can happen regardless of specific fixes and is most probably not related to a bug.

Here is what happens:

- Archive (the backup chain TIB files) information is kept inside meta-data for this archive. For personal or unmanaged vaults, this is the xml file that resides in the same folder as the backup files.
- If this meta-data is references a backup that no longer exists in the folder or otherwise cannot be accessed (the file has broken permissions, for example), you will get the message above.

So if we take the errors from the original post, it is pretty clear that the product is trying to access a file "Acronis Image IIS_2013_04_20_20_00_12_550D1.TIB" listed in the meta-data, to delete it for example, but cannot do so.

The fix Fedor is talking about has to do with an issue on older builds where the meta-data was not correctly modified in certain specific cases, generally causing most of these errors.

However, the meta-data or file access can become broken for any number of reasons that are not even related to the product. For example, if you delete a tib file from the folder manually and then try to run a clean-up operation, you will also see this exact message.

For unmanaged or personal vaults, the usual solution is to click the "Refresh" button (http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/#…). This operation should resync the meta-data with the actual TIB files in the vault.

Mer, 01/14/2015 - 12:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 6

Hello Igor,

Thanks for your explanation which helped a lot.

Unfortunately i already refreshed. Since this did not help I deleted the backup depot and backup task and created new ones. But the errors remain nearly the same:

"--------------------
Details zu den Log-Einträgen
--------------------
Typ: Warnung
Datum und Zeit: 16.01.15 02:23:12
Backup-Plan: GVS_backup extern
Task: Wöchentliches Backup
Code: 4.194.811(0x4001FB)
Modul: 64
Besitzer: root
Nachricht:
Öffnen des Backup-Archivs per ID fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 507
Module: 64
Zeileninfo: a1d3981537c687bf
Felder: id : 2014_11_16_02_14_21_274D1.TIB, $module : disk_bundle_lxa64_pic_39029
Nachricht: Öffnen des Backup-Archivs per ID fehlgeschlagen.
--------------------
Fehlercode: 1
Module: 64
Zeileninfo: 98130db273d2480
Felder: $module : disk_bundle_lxa64_pic_39029
Nachricht: Das Archiv ist ungültig oder sein Typ wird nicht unterstützt.
--------------------
Fehlercode: 2
Module: 64
Zeileninfo: 3f26773fab7bd9c6
Felder: path : avfs:/local?sdc1:/, $module : disk_bundle_lxa64_pic_39029
Nachricht: Öffnen des Archivs zum Lesen fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 64
Zeileninfo: 3f26773fab7bd9c6
Felder: path : avfs:/local?sdc1:/, $module : disk_bundle_lxa64_pic_39029
Nachricht: Öffnen des Archivs zum Lesen fehlgeschlagen.
--------------------
--------------------
"
Sorry for posting this German version of the logfile.

Sab, 01/17/2015 - 11:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 2
Commenti: 549

Hello again,

This is rather strange and might point to a conflict with the system configuration (permissions or something similar).

Do you actually have a 2014_11_16_02_14_21_274D1.TIB file in your backup location? Is this file listed in the XML for this same archive?

Thank you.

Mar, 01/20/2015 - 12:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 6

Hello Igor,

thank you for your answer. Yes, the TIB-file was in the backup location and listed in the archive. After deleting the backup-archive, the backup tasks and moving away the files to a different location this error disappeared. Problem solved - hopefully...

Best regards
Lars

Mer, 01/21/2015 - 14:19