Device Type Mismatch for Tape Backup
Hello-
First time writing in here. I run Centos 6.5, acronis 11.5, and run a Dell PV124T tape drive autoloader.
Let me say that when this setup works, it works fine. But I randomly start getting these errors and being a production server, it takes a while to get a maintenance window to fix it.
For example, I started getting the below error while trying to do a simple backup of two directories. I have completely uninstalled and reinstalled Acronis Backup (has worked for me in the past) but this time i can't figure it out. Any ideas?
Thanks,
Tad
1 Information 10/9/15 10:30:08 AM Task 'Simple backup (Full)' was started.
2 Information 10/9/15 10:30:08 AM Command 'Running backup plan 'PloneBackup'' is running.
3 Information 10/9/15 10:30:10 AM Command 'Backing up' is running.
4 Information 10/9/15 10:30:15 AM Create Full Backup
From: /opt/plonedev.vagrant-master/...
To:
Compression: Normal
Exclude: Files matching mask
Match criterion: /proc, /sys, /dev; ...
Ask for the first media: No
5 Information 10/9/15 10:30:16 AM Tape 'Tape 5' has been moved to pool 'Acronis'.
6 Error 10/9/15 10:30:16 AM Error occurred while writing to the file.
Error code: 0x40003
$module = "disk_bundle_lxa64_pic_43994"
Tag: 0xCE542E14DA203B97
Error occurred while writing to the file.
Error code: 0x40003
$module = "disk_bundle_lxa64_pic_43994"
Tag: 0xCE542E14DA203BF1
Failed to mount the tape.
Error code: 0x150006E
$module = "arsm_service_lxa64_43994"
Tag: 0xE2F3E31DE61571BB
Mounting the tape 'Tape 5' to the drive '9068800075' failed.
Error code: 0x150009A
$module = "arsm_service_lxa64_43994"
Tag: 0xC444991772D2A00F
Device type mismatch.
Error code: 0x1FB0002
$module = "arsm_service_lxa64_43994"
Tag: 0x200DC0250AF24B85
Additional info:
--------------------
Error code: 3
Module: 4
LineInfo: fc5c0136aaed7ca
Fields: $module : disk_bundle_lxa64_pic_43994
Message: Error occurred while writing to the file.
Error code: 0x40003
$module = "disk_bundle_lxa64_pic_43994"
Tag: 0xCE542E14DA203B97
Error occurred while writing to the file.
Error code: 0x40003
$module = "disk_bundle_lxa64_pic_43994"
Tag: 0xCE542E14DA203BF1
Failed to mount the tape.
Error code: 0x150006E
$module = "arsm_service_lxa64_43994"
Tag: 0xE2F3E31DE61571BB
Mounting the tape 'Tape 5' to the drive '9068800075' failed.
Error code: 0x150009A
$module = "arsm_service_lxa64_43994"
Tag: 0xC444991772D2A00F
Device type mismatch.
Error code: 0x1FB0002
$module = "arsm_service_lxa64_43994"
Tag: 0x200DC0250AF24B85
--------------------
7 Information 10/9/15 10:30:17 AM Tape 'Tape 5' has been unmounted from drive ''.
8 Error 10/9/15 10:30:17 AM Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_lxa64_43994
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_lxa64_pic_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_lxa64_pic_43994
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea11e
Fields: $module : disk_bundle_lxa64_pic_43994
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203b97
Fields: $module : disk_bundle_lxa64_pic_43994
Message: Error occurred while writing to the file.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203bf1
Fields: $module : disk_bundle_lxa64_pic_43994
Message: Error occurred while writing to the file.
--------------------
Error code: 110
Module: 336
LineInfo: e2f3e31de61571bb
Fields: $module : arsm_service_lxa64_43994
Message: Failed to mount the tape.
--------------------
Error code: 154
Module: 336
LineInfo: c444991772d2a00f
Fields: $module : arsm_service_lxa64_43994
Message: Mounting the tape 'Tape 5' to the drive '9068800075' failed.
--------------------
Error code: 2
Module: 507
LineInfo: 200dc0250af24b85
Fields: $module : arsm_service_lxa64_43994
Message: Device type mismatch.
--------------------
Task 'Simple backup (Full)' has failed on machine 'Olympus'.

- Accedi per poter commentare

Hello TF,
Thank you for your posting!
I would suggest the following:
- check tape device with the native diagnostic tool and provide us with the results;
- repair installation of the software;
- run full inventory;
- install latest tape drivers;
- check if tape device is correctly detected in Windows Device Manager (tape device and the drive itself, it should be listed separatly), provide us with screenshots
Thank you,
- Accedi per poter commentare