Errors and backups that used to work fine.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 6
Commenti: 4

Lots of Access Denied problems. Not sure if this is the local account used to make the backups or on the NAS but the Acronis vaults can reach the NAS device just fine. Any ideas?

No KB articles came up when using the built in troubleshooter.

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 1/29/2013 12:22:10 PM
Backup plan: PCTD-DATA
Task: Incremental backup
Code: 20,250,685(0x135003D)
Module: 309
Owner: me@SERVER
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_32266
Message: Command 'Backing up' has failed.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Failed to get archive URIs from location 'arl:/D119C2B3-C1D6-49BB-AFE7-CE0A7F959E96/AACFA1F0-9794-4D5F-B894-182A83E01A01'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Failed to get archive URIs from location 'arl:/D119C2B3-C1D6-49BB-AFE7-CE0A7F959E96/AACFA1F0-9794-4D5F-B894-182A83E01A01'.
--------------------
Error code: 20
Module: 4
LineInfo: 1bc4f5700638927
Fields: $module : disk_bundle_vs_32266
Message: Access denied. Check if the access is granted for user 'SERVER\Acronis Agent User 3'.
--------------------
Error code: 20
Module: 4
LineInfo: 9a79f20828bc7f4
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Access is denied.
--------------------
Error code: 263
Module: 146
LineInfo: 4d7f75fcde07d65f
Fields: IsReturnCode : 1, $module : mms_vs_32266
Message: Failed to retrieve information about file '\\192.168.0.15\3tb-backups\Acronis\PCTD-Data'.
--------------------
Error code: 20
Module: 4
LineInfo: 4d7f75fcde07d565
Fields: $module : mms_vs_32266
Message: Access is denied.
--------------------
Error code: 20
Module: 4
LineInfo: 5b75ea8b7ea6a8b5
Fields: $module : disk_bundle_vs_32266
Message: Access is denied.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00A100C8+0x00A100C8+0x00040014+0x00040014+0x00920107+0x00040014+0x00040014

--------------------

Mer, 01/30/2013 - 19:36
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 31
Commenti: 1272

Hello John Doe,

Thank you for posting this issue in our forum.

Please follow the instructions of this article in our knowledge base. I suggest to use an user on the NAS in format 'name_of_nas_or_ip\user' to prevent from problems with credentials.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Gio, 01/31/2013 - 09:56
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