Failed to execute the command - Backup failed

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Commenti: 48

Hello,

we're using Acronis B&R (build 11.5.32308). When trying to backup from a client machine with Acronis Agent installed, the backup job quits at 3% with the below message displayed. The client machine is seen by the server and the error appears server side also. Can you please help me decypt the error message and figure out what's wrong?

This is the error log:

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32308
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32308
Message: Failed to get archive URIs from location 'arl:/EC68C36D-7A63-4DEE-8C0C-4D8EF4CE3061/5BC56168-EFF4-44B7-BA13-5DEA2BFD5BC6'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32308
Message: Failed to get archive URIs from location 'arl:/EC68C36D-7A63-4DEE-8C0C-4D8EF4CE3061/5BC56168-EFF4-44B7-BA13-5DEA2BFD5BC6'.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c68766
Fields: $module : disk_bundle_vs_32308
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : sys_acronis2, $module : disk_bundle_vs_32308
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21fb07
Fields: function : WNetAddConnection3W, filename : \\SERVER_NAME\ACRONIS_FDI$, $module : disk_bundle_vs_32308
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942453, $module : disk_bundle_vs_32308
Message: The network path was not found

Thanks

Ven, 08/29/2014 - 12:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 1379

Agent tries to save the backup to an unmanaged (personal or centralized) vault located at \\SERVER_NAME\ACRONIS_FDI$ and fails ether because SERVER_NAME can't be accessed, or the \\SERVER_NAME\ACRONIS_FDI$ share is inaccessible or (less likely) the password to the location specified in the backup plan is incorrect.

Ven, 08/29/2014 - 14:03