Failed to update and reinstall
Hello to all.
We have an backup server with acronis b&r 11.5 management server. I want to update it to latest build but i can't use asm and ams users account bcs i don't know its passwords, so i reset its password and on update get error: "Can not open ADO connection 30 times"
So i'll remove all acronis components from server exclude license server, backup and delete all acronis databases from sql server.
Now i change installation and add components to it (management server,cmdline util and so on). Installation completed w/o any error, but AMS Service start and after 10 mins stop.
I found it's log in C:\ProgramData\Acronis\AMS\Logs dir and there is the same error:
event id="2" level="4" module="185" code="15" time="1408611974" message="Failed to initialize component "CentralizedMachineManager"." $module = "management_server_vs_38774" line_tag="0x27FBB047D6CE055B" hide="1" />
event id="3" level="4" module="127" code="16" time="1408611974" message="Can not open ADO connection 30 times" $module = "management_server_vs_38774" line_tag="0xC131F5921FF773F4" hide="1" />
event id="4" level="4" module="127" code="4060" time="1408611974" message="Cannot open database "acronis_cms" requested by the login. The login failed." $module = "management_server_vs_38774" line_tag="0xC131F5921FF773F0" hide="1" />
We have localized version, so i change some messages to english.
What login/password combination it's use? I know ams user password and in SQL Server Management Studio in Security-Logins i see ams user wich autenticates by windows and he is owner of all acronis's databases.
Problem solved.
When i first uninstall AMS it's delete ams's user account from windows, but not from sql. So i get windows sql account with no linked windows account, but on installation acronis used this no linked account to take it owner of it's databases.
