Failed to validate the MAPI configuration

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Good day,

Please could someone assist me with this. I have been trying to find out why I keep getting these warnings with Acronis, though the backup is actually successful. I have ensured that MAPI Client and CDO is installed. Acronis website isn't very helpful along with the countless pages I've looked through from Google search results.

--------------------
Log Entry Details
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Type: Warning
Date and time: 2014/04/12 07:01:13 PM
Backup plan: Exchange Mailboxes
Task: Full backup
Code: 5 966 003(0x5B08B3)
Module: 91
Owner: @
Message:
The list of mailboxes only will be included to the data catalog during backup.
Additional info:
--------------------
Error code: 2227
Module: 91
LineInfo: f2a0ae1094a88f78
Fields: $module : arx_agent_fork_vs_38573
Message: The list of mailboxes only will be included to the data catalog during backup.
--------------------
Error code: 2209
Module: 91
LineInfo: b3129a3820d5a599
Fields: $module : arx_agent_fork_vs_38573
Message: Failed to validate the MAPI configuration.
--------------------
Error code: 203
Module: 91
LineInfo: b3129a3820d5a5c1
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_38573
Message: MAPI access method is unavailable. Please reinstall the package with Microsoft Exchange Server MAPI Client and CDO.
--------------------
Error code: 204
Module: 91
LineInfo: 38e07901a3f8db8f
Fields: $module : arx_agent_fork_vs_38573
Message: Failed to initialize MAPI. HRESULT: -2147467259.
--------------------
Error code: 65520
Module: 0
LineInfo: 97b8e8132520fc40
Fields: code : 2147500037, $module : arx_agent_fork_vs_38573
Message: An error of unexpected or unknown origin occurred.
--------------------

My biggest concern is if this backup, though successful, is a valid back and could be used if something should happen and would need to restore.

Tanks.

Mer, 04/16/2014 - 11:32
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Messaggi: 7
Commenti: 166

 Hello MedEDI_Operations,

thank you for posting, I will be happy to assist.

As the error message states, the package with Microsoft Exchange Server MAPI Client and CDO not only should be installed and up to date, but should also not be corrupt. Please follow this article to check the version and re-install the package: Acronis Backup & Recovery 11.5 for Microsoft Exchange Server: Installation of Agent for Exchange or Backup operation Fails Because of Outdated MAPI CDO.

If re-installation of the package does not resolve the issue, please submit a support request to troubleshoot the issue.

Thank you,

Gio, 04/17/2014 - 13:23
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