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Fatal error when installing Management Console

Thread needs solution

Originally I have 11.5 on my PC (Win 7 x64 SP1) and it works fine.

I want to update it to 11.7, when I tried to install 11.7 Management Console, it shows

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Code: 06442537
Line tag: 0x394351065f8e4b20
Message: Installation error.
 
 Suberror
 Code: 01603
Line tag: 0xbd28fdbd64edb8ee
Message: Fatal error during installation

For manual search in Acronis Knowledge Base, use:

http://kb.acronis.com/errorcode/
Event Code: 0x00624E29+0x0000FFF0+0x80070643

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I find the "answer" in here

https://kb.acronis.com/content/33955

It says

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And this error:

Windows Popup shows message:

"File "C:\WINDOWS\Installer*.msi" was rejected by digital signature policy"

Cause

The issue is caused in Microsoft Installer. This issue occurs if the Windows Installer process has insufficient contiguous virtual memory to verify that the .msi package or the .msp package is correctly signed.

Solution

The solution for this issue, you will find in the Microsoft Knowledge Base in this article.

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But I don't have the sympotom shown in red words above.

I tried to go back to 11.5, but the same error occured during 11.5 management console installation.

I also tried "abr_cleanup_h.exe" (cleanup tools for Acronis backup), no lucky.

 

0 Users found this helpful

The error (0x00624E29+0x0000FFF0+0x80070643) is quite generic, could you please attach the installation log? (will open on 'view log' button in the error window)

The artcle you mention is indeed only about 'digital signature policy' error.

It looks like current user can't access (has no permissions to) some registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall . You can use Process Monitor to check the exact name of the registry entry - unfortunately it's not recorded in the installation log.

The current user has administrator privilidge。

The current user is the same one who could install 11.5 successfully before.

Why the same user can't install 11.5 or 11.7?

New registry keys may have appeared after the product was installed the first time.It's possible that permissions for administrator are expliciltly revoked from some keys.