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Help with Backup and Recovery 11,7

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   Hello,

       Trying to evaluate Acronis for a customer, we have a single Rhel5 server with HP MSL204 tape library attched ( Array p212). I have downloaded  Backup and Recovery 11,7 and created some backups ( initially the tape loader would drop in and out but found a thread that had me add acpi=off  to the kernel boot parameters and seems to behave better.

 I have also created the boot media. Since this is a single node when I try to recover with the boot media I see the tape library and I am able to select the the loader drive ( even with the tape I backed up to in the loader) I am unable to see the backups to restore. I have gone thru the options and selected "Enable file recovery from disk backups stored on tapes: On"  Any help is appriciated, never having used Acronis before I am sure I am missing something.

Thanks in advance

 

 

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Hello rsb3rsb3,

Welcome to Acronis user forums! The information about the tape contents is stored in the folder named TapeLocation. If the backups are not shown in the GUI of the program, you can clear up this folder and rescan your tapes to recreate TapeLocation. Rescanning will show the backups located on the selected tapes.

  • In Windows XP and Server 2003: %ALLUSERSPROFILE%\Application Data\Acronis\BackupAndRecovery\TapeLocation.
  • In Windows Vista and later versions of Windows: %PROGRAMDATA%\Acronis\BackupAndRecovery\TapeLocation.

Another possible reason for the described issue you can find here. I'd also recommend to take a look at the following part of the documentation. 

Thank you,