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microsoft exchange information stores file backup to tape fails

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We have a microsoft 2010 exchange server and we try to take file backups of the files of the folder of the unmanaged vaults of acronis exchange backup. We try to take this backups to a tape autoloader machine. This tape autoloader works fine and the tapes are new. When it reaches to write to tapes stucks there for a time and it gives us to the log the bellow error:
Attempt to resume writing to the tape after error. Again the same tape writtes succesfully other non exchange file partition backup vaults. Please give us directions about this issue. Thanks

Additional info:
--------------------
Error code: 616
Module: 64
LineInfo: fdc1cbdf2c233613
Fields: $module : disk_bundle_vs_39029
Message: Attempt to resume writing to the tape after error.
--------------------
Error code: 140
Module: 67
LineInfo: 154e1d7ad432f16b
Fields: $module : storage_server_vsa64_39029
Message: Cannot write data to tape 'Tape 13 (AZN783L3)' due to hardware problems.
--------------------
Error code: 3
Module: 4
LineInfo: c41defba28f4d16f
Fields: $module : storage_server_vsa64_39029
Message: Error occurred while writing the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147943517, $module : storage_server_vsa64_39029
Message: The request could not be performed because of an I/O device error
--------------------

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Hello Spyros,

I'd suggest running the tape diagnostic tools provided by the hardware manufacturer. Please attach the output.

Thank you,