problem with HP G2 1/8 Tape Autoloader

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 0

Good afternoon.
We worth Acronis Backup & Recovery 11.5, thereto via an optical cable connected HP G2 1/8 Tape Autoloader.
I created a backup job with the path to the tape.
When I run the backup, it gives an error at 20%:
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 2/25/2014 19:23:23
Backup plan: Backup 2/25/2014 19:22:29
Task: Simple backup (Full)
Code: 20,250,685(0x135003D)
Module: 309
Owner: 1234567
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_38350
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_38350
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields: $module : disk_bundle_vs_38350
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc58b
Fields: $module : disk_bundle_vs_38350
Message: Write error.
--------------------
Error code: 110
Module: 336
LineInfo: e2f3e31de61571bc
Fields: $module : arsm_service_vs_38350
Message: Failed to mount the tape.
--------------------
Error code: 52
Module: 336
LineInfo: dd1bdc5b0bd5f88
Fields: $module : arsm_service_vs_38350
Message: There is no free storage slot in the library.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01490003+0x00010424+0x00070004+0x0150006E+0x01500034

--------------------

and

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 2/25/2014 19:23:23
Backup plan: Backup 2/25/2014 19:22:29
Task: Simple backup (Full)
Code: 66,038(0x101F6)
Module: 1
Owner: 1234567
Message:
Operation with partition '0-0' was terminated.
Details:
Write error.

Error code: 0x70004
$module = "disk_bundle_vs_38350"
Tag: 0x9D2DE1F088CBC58B
Failed to mount the tape.

Error code: 0x150006E
$module = "arsm_service_vs_38350"
Tag: 0xE2F3E31DE61571BC
There is no free storage slot in the library.

Error code: 0x1500034
$module = "arsm_service_vs_38350"
Tag: 0xDD1BDC5B0BD5F88
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39289
Fields: $module : disk_bundle_vs_38350
Message: Operation with partition '0-0' was terminated.
Details:
Write error.

Error code: 0x70004
$module = "disk_bundle_vs_38350"
Tag: 0x9D2DE1F088CBC58B
Failed to mount the tape.

Error code: 0x150006E
$module = "arsm_service_vs_38350"
Tag: 0xE2F3E31DE61571BC
There is no free storage slot in the library.

Error code: 0x1500034
$module = "arsm_service_vs_38350"
Tag: 0xDD1BDC5B0BD5F88
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc58b
Fields: $module : disk_bundle_vs_38350
Message: Write error.
--------------------
Error code: 110
Module: 336
LineInfo: e2f3e31de61571bc
Fields: $module : arsm_service_vs_38350
Message: Failed to mount the tape.
--------------------
Error code: 52
Module: 336
LineInfo: dd1bdc5b0bd5f88
Fields: $module : arsm_service_vs_38350
Message: There is no free storage slot in the library.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070004+0x0150006E+0x01500034

--------------------

Help please!

Mar, 02/25/2014 - 15:43
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 124
Commenti: 2669

Hello SAMbI4,

sorry for the delayed answer.

It looks like an issue with tape detection.

Please do the following to get more information:

1) with spdt tool please check your device for write I/O request error.

2) run tape detection and check in activities if it is not hanging.

3) run tape inventory

Let me know the results of all steps.

Thank you.

Ven, 03/28/2014 - 16:37
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