Remote backup failed - no help found in database

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Messaggi: 3
Commenti: 2

Backups failed on 2 remote machines. I'm running Backup Advanced, ver 11.5 update 6. Backup agent 11.5 for Windows, build 11.5.38929. Here's the error info:

Computer 1:

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38929
Message: Failed to execute the command.
--------------------
Error code: 1
Module: 309
LineInfo: 997a6f2085ead068
Fields: $module : mms_vs_38929
Message: TOL: Process 'service_process.exe' has failed.

Manual search in Acronis Knowledge Base is available at:
http://kb.acronis.com/errorcode/
Event code: 0x01330029+0x01490002+0x01350001

-----------------------------------------------------------------------------------
Computer 2:

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38929
Message: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_38929
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea11e
Fields: $module : disk_bundle_vs_38929
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203ba8
Fields: $module : disk_bundle_vs_38929
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203b3e
Fields: $module : disk_bundle_vs_38929
Message:
--------------------
Error code: 1
Module: 4
LineInfo: ce542e14da203911
Fields: Path : C:\MSOCache\, $module : disk_bundle_vs_38929
Message:
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21fc2a
Fields: function : NtOpenFile, filename : \\?\C:\MSOCache\, $module : disk_bundle_vs_38929
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147942405, $module : disk_bundle_vs_38929
Message: Access is denied
--------------------

Manual search in Acronis Knowledge Base is available at:
http://kb.acronis.com/errorcode/
Event code: 0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x00040019+0x00040003+0x00040001+0x00040014+0x0000FFF0+0x80070005

Lun, 04/27/2015 - 21:22
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 250
Commenti: 7092

Hi William,

Thank you for your posting! Please make sure, that the User has the rights of the local administrator on both remote machines. If machines are in the Domain, please specify the Domain-Administrator for Acronis Managed Machine service and for the access to the backup-source in the backup plan. The account should also have the following privileges. Please refer to the following article on how to add the necessary rights.

Thank you!

Gio, 05/07/2015 - 11:23
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