Salta al contenuto principale

Remote Installation Failed

Thread needs solution

I'm trying to add a Windows machine to AMS but it fails at the end with the following log information:

Code: 20 250 646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;

Module: remote_install_command_addon_vs_37608
Message: Failed to add machine 'x.x.x.x' to the management server.

Code: 24 641 537(0x01780001)
LineInfo: 0x3EAC2BD32D84C041;

Module: remote_install_command_addon_vs_37608
Message: Failed to add machine 'x.x.x.x' to the management server.

Code: 21 430 291(0x01470013)
LineInfo: 0xA76A04993E79384C;

Module: mms_vs_37608
Message: Authentication has failed.

Code: 21 430 290(0x01470012)
LineInfo: 0xA76A04993E79385E;

Module: mms_vs_37608
Message: Failed to migrate data to the license server.

Code: 13 238 285(0x00CA000D)
LineInfo: 0xEC81F6265C058156;

Module: mms_vs_37608
Message: Failed to establish connection. Check the specified machine address.

Any ideas on why it fails? The credentials are correct as I can see that the Machine already has an agent installed before it tries to add it to AMS.

0 Users found this helpful

Hello Forklift,

Thank you for posting this question in our forum. I am happy to assist you. 

Please try first to run the installation and deny the option to add the machine to Acronis Management Server. Once you have installed the machine, try to add it to Acronis Management Server manually. See Web Help: Adding a machine to the management server.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.