[Resolved] object not found
I have Acronis Workstation Advanced installed on 3 WinXP system and managed from a central WinXP system acting as the backup management console and Centralized vault. I have multiple backup plans, two identical ones, both back up the external USB Drive of two of the work stations once a month.
This month, one of the monthly external USB backups failed. The error that seems to sum it all up is:
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754760, $module : disk_bundle_vs_32256
Message: The specified object was not found.
This backup plan worked fine last month. I edited the backup plan, deleted the "Item to backup", re-added it, browsing to it within the "Data to back up" windows. I even made sure I can browse to the drive across the network. I saved changes and ran it again and got the same error.
How can the object not be found, if I can browse to it? Below are the rest of the errors, but they all seem to relate to the first.
Thank you for your help.
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32256
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_32256
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields: $module : disk_bundle_vs_32256
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e699
Fields: $module : disk_bundle_vs_32256
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b107
Fields: $module : disk_bundle_vs_32256
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754760, $module : disk_bundle_vs_32256
Message: The specified object was not found.
--------------------
Peter
Thank you for the assistance. Within the backup plan on the management server, under the "What to back up" section, I can click down to Machines with agents-> All Machines -> wavecart -> disk2 -> My Book (F:). So from within Acronis, I can see the USB Drive as F: drive on the machine called wavecart.
I assume if I can see the drive and select it as the target to back up, that Acronis should be able to see it to back it up. I just wanted to clarify that I wasn't just typing in what I thought was the share name, but that from within Acronis I was selecting the path of the drive to be backed up.
Any other thoughts?
Hello Rob,
thank you for your reply.
Out from the error, it looks like an Problem with using VSS provider. In case you are not running any Database application on these machines, you can disable the Volume Shadow Copy Provider option in your backup options.
Does the problem then occur?
If you need additional assistance, you can contact support. You will find all support options in our Customer handbook.
Let me know if you need additional help please.
Thank you.
Peter
Your right, no databases or anything like that, so disabling VSS should pose no problem. I disabled it, and the backup is about 50% complete, so it is running now.
Looks like that fixed the problem. Thank you for your help.
Hello Rob,
Thank you for your reply. It is nice to hear, that your backup is running now.
I close this thread then. Feel free to open a new thread, when you run into a new problem.
If there is anything else, we can do for you, please let me know.
Thank you.