This trial started off so well
after moving away from Backup Assist, the trial of Acronis ABR started so well, the first full backup ran perfectly, and the following two incrementals ran fine too, then problems started..
I've not had a successful backup in over a week now and the error messages aren't particularly informative either.
Time to trial something else I think
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Log Entry Details
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Type: Error
Date and time: 15/10/2012 21:01:34
Backup plan: Acronis Backup Test
Task: Full backup
Code: 20,250,685(0x135003D)
Module: 309
Owner: Administrator@SHEFFCARE
Message:
Command 'Running backup plan 'Acronis Backup Test'' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_32266
Message: Command 'Running backup plan 'Acronis Backup Test'' has failed.
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Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32266
Message: ProtectCommand: Failed to execute the command.
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Error code: 11
Module: 300
LineInfo: 2a46340236902166
Fields: $module : mms_vs_32266
Message: Failed to connect to the process.
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Error code: 12
Module: 300
LineInfo: 2a46340236902167
Fields: $module : mms_vs_32266
Message: The operation has timed out.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0135003D+0x01330029+0x012C000B+0x012C000C
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Hi Anton,
Thanks for your reply.
My backup scenarios is as follows:
- 4 HyperV Hosts backing up to a dedicated backup server using Windows Server Backup
- Backup server then runs Acronis to a 2TB USB3 disk, have tried full backup monday, incrementals the rest of the week and also full backups every day, this is a dedicated server so there is no network load and the server is doing nothing else but backing up to the external USB3 HDD
If you need any further information, please let me know.
Thanks,
Christian
Hello Christian,
Thank you for the provided details.
I would recommend the following workaround and if it does not help, please contact our Support team with this report.
As I mentioned previously, the issue is caused by our service process which fails to initialize properly. This can be resolved by increasing the timeout.
Please do the following:
Press Start->Run->type: regedit and navigate to the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\BackupAndRecovery\CommonComponents\ServiceProcess\Settings\StartTimeout
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\CommonComponents\ServiceProcess\Settings\StartTimeout
Add a new dword value called StartTimeout (case sensitive)
Set something to more than 5 minutes in msecs (5 * 60 * 1000 = 300000)
The timeout is used for the service_process.exe to complete all disk operations. If there are a lot of hard drives, slow system or an unspecified issue, the service_process.exe stops before the backup task begins, which causes the error that you posted above.
Please let me know if you have additional questions.
Thank you.