Warning on backup

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Forum Member
Messaggi: 9
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Just updated to version 11.7 and now get an error on backup (see Below for details)

Worked fine with 11.5. Using Windows 10 pro.

Help!

--------------------
Log Entry Details
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Type:          Warning
Date and time: 3/13/2016 12:00:06 PM
Backup plan:   WIN10 Disk 1
Task:          Simple backup (Full)
Code:          3,735,568(0x390010)
Module:        57
Owner:         DLC@WIN10
Message:       
  Failed to detect the currently running operating system.
Additional info:
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Error code: 16
Module: 57
LineInfo: 1d3ca768214c1b6f
Fields:  $module : disk_bundle_vs_44411
Message: Failed to detect the currently running operating system.
--------------------
Error code: 13
Module: 57
LineInfo: 1d3ca768214c1b20
Fields:  $module : disk_bundle_vs_44411
Message: Boot configuration data cannot be found.
--------------------
--------------------

 

Dom, 03/13/2016 - 20:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Update. Any backup has the same warning regardless on whether it is an OS disk or not. I created a new backup plan and had the same results. The backups do work, just give warnings every time since the 11.7 update

Dom, 03/13/2016 - 22:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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Commenti: 549

Hello,

This warning can happen if the backup account user does not have enough privilages to access certain disk UEFI information (specifically the SeSystemEnvironmentPrivilege). This issue should not be related to 11.7 specifically.

Did you change service users during the update?

Lun, 03/14/2016 - 13:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 9
Commenti: 42

No users were changed. What I did was do a backup before the update, then apply the update and do another backup. That backup and all that followed since the 11.7 update had the error.

I did not have any issues booting but what I did since my last post was cleanup the EFI partition and use EasyBCD to repair the boot info. since then I have not had any Acronis errors. But what came out of this is the new version 11.7 checks something in the boot partition that the previous version did not do.

I hope this helps future users.

Lun, 03/14/2016 - 15:41