Windows server 2012 R2 Wouldnt boot after installing Acronis Backup 11.7 trial

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I want to trial Acronis Backup 11.7, but i installed it on my Windows Server 2012 R2 server and it all installed and worked fine.  But when i rebooted windows wouldnt come back up, i get stuck on the windows logo, I had to use Last known good config to get back in which removes the Acronis services.  I tried a reinstall again but when i rebooted the same thing happened again.

Id love to try this product and it would most likely lead to a purchase but i cant get the trial to work.

Any ideas?

Thanks

JK

Dom, 04/24/2016 - 19:27
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The issue doesn't look like the one that can be solved on the forum. I'd contact the Acronis support. Trial version is supported for 30 days after registration.

Lun, 04/25/2016 - 15:28
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OK i contacted support today, they deleted Acronis folders from Prog files & prog data.

Ive yet to try Acronis again yet but i will try as soon as i can install and reboot without interupting users.

I am not convinced this will solve the issue but I will try, What logs could i look at seeing as its locking up pre windows?

Thanks

Lun, 04/25/2016 - 17:48
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If it hangs again, probably, the following disgnostic information will be required -

*system info after product is installed:
https://kb.acronis.com/content/36248
or by running C:\Program Files (x86)\Common Files\Acronis\AdvReport\systeminfo.exe

*Windows full dump - like described in https://kb.acronis.com/content/17639 , but, as it doesn't BSOD, you will need to trigger crash manually as described in
https://blogs.technet.microsoft.com/askpfeplat/2015/04/05/how-to-force-…

If you installed a previous version before, then (just guessing) it's possible there is a conflict of kernel drivers -
check that there are no Acronis drivers mentioned in UpperFilters and LowerFilters as described in
https://kb.acronis.com/content/35521

 

Mar, 04/26/2016 - 14:32