Access Denied Error
Hello,
I am looking for help on an Error I am receiving on multiple accounts.
Access Denied
I am wondering if there is a way to pinpoint or drill down to see why Acronis thinks the account being used has the incorrect access?
When I log into a device using the specified account I am able to access the directories and files Acronis is trying to access.
Does Acronis use Read and Write Access or does it just need Write Access?
(Uploaded my Error Log)
Thanks for any help you can provide!
To further add to my OP
I have another user account that I have been using to do backups with.
I have mirrored this user account permissions to match my new account.
The old account does have the ability to run backups so I know none of the following Causes: exist in my situation:
Cause
The items you are backing up are no longer accessible by Acronis agent, e.g.:
- You have selected a network share but the location is not available anymore.
- You have selected a network shares but you do not have permissions to go to that share.
- You have selected a virtual machine but the VM was removed.
- Your Acronis Virtual Appliance is attached to an ESX(i) host and you have created a plan to back up a VM. Then this VM was moved to another ESX(i) host.
- You are doing a disk-level backup of a machine and your RAID controller does not provide a specific ID for the RAID disk but instead it is using IDs of each of your disks. Therefore when you create a backup plan your HHD has one ID, but when the backup runs the ID is different. This is a rare case.
As I mentioned in the OP - The new user trying to run the backups also has the ability to write to the directories.
I verified this by logging into Windows as the new user and accessing the network shares and adding files to that share.
Thanks!
Hello Chuck.
The permissions are just one possible cause of the error in several. Even if they are granted other issues can affect the backups.
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Verify the account and credentials used to access the files in question. Make sure that the username and password being used to access the files are correct.
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Check the network connections between the backup server and the target location. Make sure that the network is properly configured, and that there are no issues with connectivity. ( PLEASE pay special attention on this one ).
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Verify that the target location has enough space to store the backup files. If the storage location is full, Acronis may not be able to create backups.
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Try to access manually the files from the machine where the error is being executed. If you can't mean there is some issue that you should check.
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If the backup location it's a NAS for example, please reboot the NAS.
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Create a new backup plan with the same configurations and check if it works.
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Alternatively you can try to re-install or fix the program as it's an outdated version and unfortunately we don't have support or updates to provide you.
Thanks!