Acronis Backup & Recovery 11.5: All Machines Are Grayed out in Acronis Management Server after Restarting Machine

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All the VMs and Appliances are grayed out after the AMS reboot.
Unabel to add new machines (either physical or VM).

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Gio, 03/14/2013 - 16:34
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"No connections could be made because of" what? What is in the bottom of error message? The root cause if usually there.

Gio, 03/14/2013 - 17:14
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Hello vairamutthu thurairatnam,

Thank you for posting this question in our forum. I am happy to assist you. 

If the machines are grayed out, please follow this article from our knowledge base.

The error in the screenshot seems like this:

"SOAP 1.1 fault: SOAP-ENV:Client[no subcode] "No connection could be made because the target machine actively refused it. " Detail: connect failed in tcp_connect()".

This is a general communication error which means that the specified address/port (for example https://[hostname_or_IP]/sdk ) could not be contacted since this request is rejected from the target side or there is no service listening on this port.

You should make sure that you specified correct IP/hostname address of the ESX(i) host/vCenter you want to add into Acronis Backup & Recovery 11.5 and make sure that the necessary ports on the ESX(i) host/vCenter are opened in the firewall settings. See Firewall Settings for Acronis Products from our knowledge base. (out from this article in our knowledge base)

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Ven, 03/15/2013 - 08:20
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