Backup doesn't recognize my M.2 drive booting from usb drive
After finally building the usb drive, I booted Backup 11.7 and tried to restore a backup from the 2nd drive of my laptop to the main one (an M.2 drive). To my surprise, it didn't show me the M.2 drive when choosing where to restore.
It's a DELL M7510 laptop. Any ideas why does this happen?
PS: I've used 64bits version with windows look.

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Thanks for the tip.
So, should I find the linux drivers and rebuild the USB drive with them in?
Regards,
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Hi,
There is no simple way to inject 3rd-party Linux drivers into Acronis bootable media environment, since it's built on specific vanila Linux kernel and drivers should be applicable to this kernel. To get there we usually look for the sources of the required drivers and use these sources to build these drivers for our kernel. This can be done by contacting our support team with details of the particular device (PCI ID of it or system report from the affected system) which cannot be recognized.
The WinPE-based solution would use Windows drivers for the device which you can add by yourself while creating the WinPE media, so it's an easier and more straightforward approach.
Thank you.
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i'm having same problem. Vasily thanks a lot for answering and generally for all the information you provided. may i ask you questions privately ? as i can see that you know these things a lot much better than i do. thank you
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Hi James,
You can send me a private message or create a new forum thread - either way would work. Note though that I'm not getting notifications about private messages (quite an annoying problem :( ), so I have to check them manually which may result in delayed responses. The notifications about comments in threads and new threads are coming well - so please leave a comment/open new thread, so that I can check and advise.
Thank you.
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Thanks Vasily.
I'll try to create a WinPE bootable unit these days and let you know.
Regards,
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Hi there. Finally after it started to appear some issues in Windows I did start to work on this again.
I finally made a WinPE bootable. I downloaded MS PE install kit and added Intel SATA/RAID storage controlled drivers for Win7 & 8 x86 & x64 drivers (so four in total).
I made the ISO and make a bootable USB with UltraISO. Tested it and it boots but doesn't detect the SSD m.2 Samsung drive...
So I'm stuck again. Any ideas that I can try?
Thanks!
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Hi,
At this point I'd recommended to contact our support team for assistance - we should be able to get it working with either Linux-based or WinPE-based media. It's strange that even WinPE cannot recognize the drive, since this is something that should always work as long as the drivers used while building the WinPE media are the same as the ones used to install Windows.
Thank you.
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Thanks for your quick reply.
Ok, I'll renew. But before that, could it be that my laptop has a RAID controller (not a standard SATA) and this product isn't compatible with that?
Regards,
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Hi,
There could be missing RAID controller Linux drivers which causes standard Acronis bootable media to fail to recognize the disk, however WinPE-based bootable media should still work, since there is no dependency on Linux drivers sources availability (only Windows drivers are required).
Thank you.
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Aha. I've used official DELL SATA/RAID drivers, same used for Windows preinstall.
thanks.
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