Install 11.5 on Windows 10 fails

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Moved my system today from Windows 7 Pro to Windows 10 Pro.
Update did not go well, so I did a fresh install and reloaded my programs. Everything reloaded except Acronis (see error below)
This error occurred during the Agent Core install. I am using version 11.5.43994

Anyone have a clue on the meaning of this error?

Thanks
Dan

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Sab, 08/29/2015 - 22:33
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looked around and did verify the Workstation service is running and set to automatic

Sab, 08/29/2015 - 22:36
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This is also not a permissions issue.
No other program had an issue with installation.
Attached is the install log.

System is Dell Optiplex 7010 i5 16GB Memory 500GB SSD C Drive running Windows 10 pro

Any help would be appreciated.
Thanks

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294702-122083.log 2.37 MB
294702-122086.jpg 27.61 KB
Dom, 08/30/2015 - 17:59
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Hello,

There are two known causes for this type of message -- one is the Workstation service you mentioned not running. The other is conflicts with older bits of other Acronis products (a bad uninstall, for example).

Since this is a fresh Windows install and not a rollback, this shouldn't be the cause unless you installed something else first.

I would suggest making sure that the Workstation service doesn't stop (like a crash, for example) during the installation. If it doesn't, my recommendation is to create a support ticket.

Gio, 09/03/2015 - 16:55
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Finally working after running the abr cleanup, installing to the default location, and using the license server instead of manually adding the license.

Mer, 09/16/2015 - 16:15