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Problem with restore to file system

Thread needs solution

Hi

We have Acronis Backup and Recovery 11.5 with agents for vmware esxi. When we try to restore to esxi everything is ok, but when we try to restore to file system we get the following error:

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Command 'Recovering disks/volumes to new VM 'vm:E1D39F8E-8F20-415D-9B4E-C91F2AB65DF3?type%3dvmww'' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_37687
Message: Command 'Recovering disks/volumes to new VM 'vm:E1D39F8E-8F20-415D-9B4E-C91F2AB65DF3?type%3dvmww'' has failed.
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Error code: 32788
Module: 114
LineInfo: 28314c961de7d3ea
Fields: $module : disk_bundle_vs_37687
Message: Failed to recover virtual machine 'l-klv-vz' with ID 'vm:E1D39F8E-8F20-415D-9B4E-C91F2AB65DF3?type%3dvmww'.
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Error code: 32850
Module: 114
LineInfo: 7d0f647ae0a6c480
Fields: $module : disk_bundle_vs_37687
Message: There is no license required to perform the operation with 'VMware Workstation'.
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Error code: 32821
Module: 114
LineInfo: 7d0f647ae0a6c593
Fields: $module : disk_bundle_vs_37687
Message: Cannot find an Acronis Backup & Recovery 11.5 edition that provides the following functionality: 'FEATURE_ABR_CONVERSION_TO_VMWARE_WS'.
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Which license we need for this?

0 Users found this helpful

You need to install Agent for Windows on the machine that performs conversion. Agent for ESX can't perform conversion (restore) to a set of files .
-28226

We tried to restore esxi VM on the Acronis server (file system) and the Agent for Windows is installed.

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171625-111919.jpg 116.04 KB

Does it have a license acquired ( in help->change license when connected to the agent) ?

It seems that in this case you can't perform conversion to the set of files without additional license - this operation is performed by Agent for Windows, and it requires a license assigned to the machine where it's installed.