Rentention/Deletion of backups not working
I have Acronis Backup 11.5 and the backup deletion process hangs at 6% and never deletes anything. The issue has been driving me crazy. Screenshots attached
Hello Matthew,
Are you running incremental backups or full ones? Can you delete an older archive manually from the vault?
These are incremental and I will attempt a manual deletion and report back.
Hello Matthew,
Are you running incremental backups or full ones? Can you delete an older archive manually from the vault?
These are incremental and I will attempt a manual deletion and report back.
A manual deletion attept will cause the deletion to hang at 2%, same as the automatic task....see the attachment
Hello Matthew,
Could you please check if there any error messages in the log. If any please attach them to the post.
Thank you,
There are no errors that I can see. It just hangs there and will sit there as long as I let it
Do you see any disk activity while it's hung?
It's rare, but the few times I've expeienced similar hangs, running chkdsk revealed some disk problems.
Do you see any disk activity while it's hung?
It's rare, but the few times I've expeienced similar hangs, running chkdsk revealed some disk problems.
There is no disk activity when it's hung
Go ahead and run chkdsk just to eliminate disk problems as the cause. Running chkdsk while it's hung could be interesting too if possible. If chkdsk shows disk activity during that time it might be more likely that Acronis is hung on something besides I/O.
I hate the suggestion but rebooting is always on the table too. The shadow copy service on my system will sometimes cause problems for other applications after the system has been running for a few weeks. Not sure if ABPC uses shadow copy or not to copy open files though.
Go ahead and run chkdsk just to eliminate disk problems as the cause. Running chkdsk while it's hung could be interesting too if possible. If chkdsk shows disk activity during that time it might be more likely that Acronis is hung on something besides I/O.
I hate the suggestion but rebooting is always on the table too. The shadow copy service on my system will sometimes cause problems for other applications after the system has been running for a few weeks. Not sure if ABPC uses shadow copy or not to copy open files though.
Chkdsk ran, no problem found
So you're just trying to manually delete an existing backup within ABPC? The first screen shot appears to show a backup plan running.
So you're just trying to manually delete an existing backup within ABPC? The first screen shot appears to show a backup plan running.
No, it is part of a backup plan (set to delete after X days. Manual deletion does not work either
If there's really no disk activity when it appears hung, I'm not sure what else to suggest. I experienced what might be considered a hang that I posted in another thread. In reality it was just a consolidation/cleanup that took 12 hours to complete. Though the progress indicator seemingly never moved, I could see the disk activity. I changed my plans from Simple to Custom to avoid consolidation.
If there's really no disk activity when it appears hung, I'm not sure what else to suggest. I experienced what might be considered a hang that I posted in another thread. In reality it was just a consolidation/cleanup that took 12 hours to complete. Though the progress indicator seemingly never moved, I could see the disk activity. I changed my plans from Simple to Custom to avoid consolidation.
got that problem fixed (needed to run the task under my own user account), but now I have a new problem. It wants to run the cleanup EVERY TIME it backs up despite the schedule. Any ideas?
I switched to Custom backup method from Simple to avoid the "cleanup" process completely. In my particular envionment, the cleanup process just took too long. Manual backup with two schedules is what I use. A Full every Monday and Incrementals every other day.
I switched to Custom backup method from Simple to avoid the "cleanup" process completely. In my particular envionment, the cleanup process just took too long. Manual backup with two schedules is what I use. A Full every Monday and Incrementals every other day.
how do you keep the disk(s) from filling?
I set retention to 1 day with delete. Since the incrementals are tied to the full, 1 day after the last incremental it reaches the retention limit and is deleted along with the associated incrementals and full. You need room for 2 fulls in this case. My full is on Monday, so on Tuesday the previous full and associated incrementals are deleted.
It's not "technically safe", but I wish someday there were an option to delete the existing backups prior to doing a scheduled full backup. Then you'd only need space for 1 full backup + incrementals. This could probably be done with custom pre actions but I prefer Acronis remove backups so its database of backups remains intact. Again, not technically "safe" because luck might have your source disk die during the Full backup - right after you had deleted your last Full backup. So you end up with a dead HDD and no previous backup. That's a rare occurrence and I keep other backups on and off site so I'd have something to fall back on if that were to happen. Also, I'd only do that for data that rarely changes as opposed to my boot disk. That data represents the bulk of my backup data and as such requires allot more space to hold 2 fulls of it.
Hello,
Thank you for your feedback. I will take this requirement into account and we will put an "unsafe" option in our feature backlog.
Thanks Igor. Instead of the "unsafe" option, maybe we should call it the "budget" option :-)
If I had the budget, I'd just have a few 6TB drives and never have to worry about space for backups! In a few years, if I can keep my data from getting out of hand, I should be able to get a 6TB for $99.