Restoring from Exchange 2010 Info Store Backup

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We have successfully taken a backup from a new Exchange 2010 4 node DAG cluster, however when we try to restore a mailbox or anything within the catalog all databases say: There are no items to show in this view.(Image attached)

Can anyone advise how we see what has been backup to restore from it!

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Mar, 03/26/2013 - 15:15
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In addition it appears the problem is that it has not actually backed up the data in DB01 which where all the mailboxes currently sit - all databases are selected in the backup job.

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Log Entry Details
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Type: Error
Date and time: 26/03/2013 16:50:05
Backup plan: Exchange
Task: Full backup
Managed entity type: Exchange server
Managed entity: DAG01
Machine: UKBHSR060.headoffice.imptobnet.com
Code: 5,964,175(0x5B018F)
Module: 91
Owner:
Message:
Failed to process database or storage group 'DB01'. Attempts have been made to perform the cluster operation on the following nodes: Active copy: 'UKBHSR066.headoffice.imptobnet.com'; Passive copies: 'UKBHSR060.headoffice.imptobnet.com, ukbhsr067.headoffice.imptobnet.com'. All of them have failed.
Additional info:
--------------------
Error code: 399
Module: 91
LineInfo: 3da791ddb8f7761e
Fields: $module : arx_agent_fork_vs_32308
Message: Failed to process database or storage group 'DB01'. Attempts have been made to perform the cluster operation on the following nodes: Active copy: 'UKBHSR066.headoffice.imptobnet.com'; Passive copies: 'UKBHSR060.headoffice.imptobnet.com, ukbhsr067.headoffice.imptobnet.com'. All of them have failed.
--------------------
Error code: 260
Module: 91
LineInfo: b8cac2d619fc4673
Fields: $module : arx_agent_fork_vs_32308
Message: Failed to find acceptable Microsoft Exchange servers in the cluster to back up database or storage group 'DB01'.
--------------------
Error code: 17
Module: 91
LineInfo: 7edade4ed07d5271
Fields: IsReturnCode : 1, $module : arx_agent_vs_32308
Message: Failed to back up the information store.
--------------------
Error code: 284
Module: 91
LineInfo: 3b69d552573c3a21
Fields: $module : arx_agent_vs_32308
Message: Nothing is backed up. See the log for details. Last error:
--------------------
Error code: 702
Module: 91
LineInfo: 8a9f7ba9e74d703f
Fields: $module : db_backup_provider_64_vsa64_32308
Message: A file system error has occurred.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21f9ad
Fields: $module : db_backup_provider_64_vsa64_32308
Message: Error occurred while opening the file.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x005B018F+0x005B0104+0x005B0011+0x005B011C+0x005B02BE+0x00040007

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Mar, 03/26/2013 - 16:53
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Hello Karen Charlton,

Thank you for posting this question in our forum. I am happy to assist you. 

Please check first, if you have installed the MAPI C.D.O 1.2.1 on the server with MS Exchange running. See Supported Microsoft Exchange Server versions.

Also please check if your MS Exchange cluster meets the prerequisites. See Advanced scenario - CDP of an Exchange cluster.

If you need additional assistance, please create a system report of the Acronis Management Server machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Mer, 03/27/2013 - 08:09
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