Unable to browse mailboxes in backup archive

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I am backing up an exchange 2010 server (SBS 2011). The exchange backup is running successfully and registering that the database is backed up. But when I open the archive to view the content and change "Backup contents" from "information store" to "mailbox" I don't see any mailboxes. It shows the correct mailbox database and public folder database but not items.

Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 is installed on the exchange server. The only acronis piece running on the SBS box is the acronis agent. Everything is configured via the acronis management server, installed on a different box.

I tried installing the mapi client on the AMS but this did nothing to help.

Does the exchange management tool need to be installed on the AMS server also? What am I missing?

Mar, 05/14/2013 - 17:08
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Hello Jeff Gillivan,

Thank you for posting this question in our forum. I am happy to assist you. 

Regarding the issue with browsing the exchange backup, I found following articles in our knowledge base:

37225: Acronis Backup & Recovery 11.5 for Microsoft Exchange Server: Backup, Restore, Or Browse Fails with Errors

33029: Acronis Backup & Recovery 11.5: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version

32644: Acronis Backup & Recovery 11.5 for Microsoft Exchange Server: Microsoft Outlook, Which Prevents the Product from Backing Up, Recovering, and Browsing Individual Mailboxes, Is Detected on Exchange Server

To create MS Exchange backups, you need to install on the SBS 2011 machine following:

  • The Messaging API Client and Collaboration Data Objects (version 1.2.1) package must be installed.
  • Acronis Agent for Exchange;
  • Acronis Agent for Windows (if you want to perform partition backups as well);
  • Acronis Agent Core must be installed;

Find more information in Web Help: Backing up Microsoft Exchange Server data

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Ven, 05/17/2013 - 06:51
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