Acronis License Service Fails to Stay Started

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Folks,

New twist since April 23, 2017 (yesterday).  All of my Acronis services are set for Automatic except the Acronis Managed Machine Service and the Acronis Scheduler2 Service which are set for Delayed Start as they do interfere with the Print Spooler (spoolersv.exe) via the RPC dependencies.  This was resolved about 6 months ago.  Never had any issues since that time with either my Cloud or local external RDX backup services.

However, all of a sudden, today, the Acronis License Server Service initially starts, but then almost immediately stops with the Windows 7 (64-bit) dialog stating "The Acronis License Server Service on Local Computer started and then stopped.  Some services stop automatically if they are not in use by other services or programs."

I can see and even download/restore any file that I have backed up to the Acronis Cloud, but cannot (seemingly) backup to the cloud.  When I try, the little circles goes round and round and nothing happens and it finnaly stops, but without any error logged!

Finally, I cannot even do a backup locally using my external RDX drive!  This is not acceptable gentleman.  My Acronis Backup ver 12 is identified as:

Web console service: v.12.0.2624

Backup management server: v.12.0.3689

Backup management console: v.12.0.6098

I logged into my account and re-registered my serial numbers for both the Cloud and AB12 services which registered successfully, yet when I look into "Licenses" tab in the application. it says I have NONE! WTF!  I do a copy and paste into the "Specify license keys or import them from a file" window that pops out from the right, then hit the sync button and the little circle goes round and round, but nothing happens.  In short, I have a valid license and cannot enter it locally through the Chrome Browser application to allow me to get registered on my machine for the backup tool to work!

I am running an MS Windows 7 Professional 64-bit machine.

Chris

Lun, 04/24/2017 - 12:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 22
Commenti: 3800

Hi Chris,

The issue you describe is a technical one which requires investigation by our support team (the licensing issue is not the root cause - the main issue is that the Acronis License Server service fails to start). Remember to collect Acronis system report as described here when submitting your request.

Probably there was some software installed or some other changes made to the system which caused the behavior. The possible workaround would be to re-install the product, but of course it's not guaranteed - we'll need to check the logs first in order to advise.

Thank you.

Lun, 04/24/2017 - 12:23
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