Bootable Media Builder will not start

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 15
Commenti: 21

Hello,

Operating System: Windows 7 Professional (64-bit) with SP1

I downloaded the Web update installer from My Account at the Acronis website (AcronisBackup_12_web.exe). Then did the update of Acronis Backup for PC version 11.7 to version 12.  Now I have the following version installed:

Web console service: v.12.0.2599

Backup management server: v.12.0.3596

Backup management console: v.12.0.6076

Everything seems to work...so far.  However, I cannot get the Bootable Media Builder application to run.  I click on the icon and nothing at all happens.  According to the Windows Event Viewer, I get the following Application Error report:

-----------------------------------------

Log Name:      Application
Source:        Application Error
Date:          9/11/2016 11:02:54 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WhisperK600
Description:
Faulting application name: MediaBuilder.exe, version: 12.0.1.3596, time stamp: 0x57c9ed89
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0x40000015
Fault offset: 0x0000000000074a46
Faulting process id: 0x6f8
Faulting application start time: 0x01d20c3d92da6cb4
Faulting application path: C:\Program Files\Common Files\Acronis\MediaBuilder\MediaBuilder.exe
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: d0907d15-7830-11e6-b539-002590e06219

-----------------------------------------

It appears that the latest version of Acronis Backup for PC and Microsoft's C++ library do not play well together.

Anybody else seen this problem or had any issues with the Bootable Media Builder application in the latest Acronis Backup for PC version 12?

Chris

Dom, 09/11/2016 - 15:34
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Messaggi: 37
Commenti: 352

Hi Chris,

have you tried updating the MSVCR120 to latest available version (should be releases by Microsoft on 12/30/2014 v12.0.30501, https://www.microsoft.com/en-US/download/details.aspx?id=40784).

I had this issue in a missing MSVCR120 on a Windows Server 2012 R2 when executing the Sysinfo-Tool from Acronis.

Edit: It seems to be the same version of MSVCR120.dll as you have installed, juste the package version is updated.

It also seems that MSVCR120.dll is delivered by AB12 during setup/upgrade. I have used the Full Installer to upgrade an existing Acronis Backup for PC 11.7-Installation. Media Builder is working as it should.

Lun, 09/12/2016 - 08:50
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 0
Commenti: 1379

Hi,

The MS library MSVCR120.dll is just where exception handler is located, and the error may be caused (most likely) by incorrect update that left some modules from 11.7 . You can try clean install or open support ticked so that we could investigate the problem and fix the root cause, providing crash dump taken as described in https://kb.acronis.com/content/27931.

Lun, 09/12/2016 - 09:23