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Acronis 12.5 On-Premise Install Failure on Linux System

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Folks,

I'm in the process of evaluating Acronis 12.5 for use on Linux (Ubuntu) systems. I've been successful in implementing the web-based console version. However, I cannot seem to install the On-Premise version. I've followed Acronis' specifications regarding prerequisite apps and dependencies, have added service ports to /etc/services per Acronis docs, and have modified the Linx system's firewall to allow the various ports outlined in the Acronis docs. All to no avail.

This is the error I keep getting during the On-Premise installation procedure. This error panel occurs immediately upon pressing 'Next' on the Management Server/Register panel. Pressing "OK" on the error panel just returns you to the previous panel once again.

Good solid suggestions would be appreciated. Thanks!

 

┌──────────────────────────┤ Error  ├──────────────────────────┐                              
                              │                                                             │                              
                              │ Error 0x2470001: HTTP transfer error                        │                              
                              │ | line: 0xcbd08862963188d2                                  │                              
                              │ | file: e:/95/enterprise/common/http/curl_transport.cpp:285 │                              
                              │ | function: PerformRequest                                  │                              
                              │ | requestType: POST                                         │                              
                              │ | uri: http://linux02/idp/token                             │                              
                              │ | port: 0x2695                                              │                              
                              │ | curlResult: 0x7                                           │                              
                              │ | $module: tisetup_BackupRecoveryServer_lx_9010             │                              
                              │ |                                                           │                              
                              │ | error 0x2260007: couldn't connect to host at linux02:9877 │                              
                              │ | line: 0xcbd08862963188d1                                  │                              
                              │ | file: e:/95/enterprise/common/http/curl_transport.cpp:284 │                              
                              │ | function: PerformRequest                                  │                              
                              │ | $module: tisetup_BackupRecoveryServer_lx_9010             │                              
                              │                                                             │                              
                              │                          ┌──────┐                           │                              
                              │                          │ Exit │                           │                              
                              │                          └──────┘                           │                              
                              │                                                             │                              
                              │                                                             │                              
                              └─────────────────────────────────────────────────────────────┘    

 

0 Users found this helpful

Hello Abe,

The following information will help to investigate and resolve the issue:
1)    As the error is related to network communication, a WireShark/TCPDump log would be useful https://kb.acronis.com/content/1763
2)    Acronis System report, created as per https://kb.acronis.com/linuxreport (scroll to “If Acronis Backup is not yet installed on the machine”)
Contact us from http://www.acronis.com/support/contact-us.html with these files.

Thank you