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Acronis 12.5 Scheduled Backups failing

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Good morning

We have a set of backups set up on a schedule. For instance, Monday & Wednesday, Tuesday & Thursday and Weekly which runs Fridays. 

But the problem we are having is that once in a blue moon one of the Backup sets would just fail. Recreate the backup set and it works perfectly fine again for a while. It is not always the same backup set which would fail.

 

Hope someone can help sort this out. Have attached the activity log of the backup sets which have failed.

Thank you in advance.

Kind Regards

Jaco Willemse

 

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activity_log.txt 10.59 KB
activity_log_0.txt 10.56 KB
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Hello Jaco,

welcome to Acronis forums!

According to the log files that you provided, you use the build # 11010. There were similar issues reported when the latest backup file in a backup set was corrupted by incorrectly executed retention rules which led to the next backup failure. The fix is available in later updates.

Thus, I recommend that you update all Acronis Backup 12.5 components in your environment to the latest update (build #14330).

Good morning. 

I have updated Acronis to build 14330, as stated above. Everything worked fine, until last night with the backups.

What I can't understand is that the backups actually completed, because they are on the backup drive, but I received emails saying that it failed? 

 

I am attaching logs for you.

 

Please help. I really do appreciate your time and effort.

 

Kind Regards

Jaco Willemse

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509951-171422.txt 12.5 KB
509951-171425.txt 13.58 KB
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Commenti: 2016

Hello Jaco,

thank you for providing additional details.

Please create a new backup archive by creating a new backup plan and see if the issue persists.