acronis backup 12.5 advanced. Exchange Mailbox This group is empty

Dear all,
since 12.06.2017 I try to contact the acronis support regarding backup of single users mailbox, but I have no success at all. Probably they don't support us;-(
However I try my luck here:
I've exchange server 2010 and I've installed the acronis agent as well. Also a systemuser who has organization wide full permission is accessing the server. The same as I've in symantec. So any time when I go down to Mailboxes --> My exchange server, I see only a message "The Group is empty". In symantec it is possible to see all the user mailboxes and save them, not in acronis. Why?
One strange thing occurs as well: for the first time, when I try to backup the single mailboxes, I saw them, but never again, when I close and open the Internet browser(IE, Chrome or FF)
Who has such problems? Help would be most appreciated. I bought this product just 1 month ago. Also I tried this setup also on another exchange server with same above result
Rgds
Haydar

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Hello
The ticket number is 03011583, I know that Mr. Evgeny Morgun is on it, and he wanted to clarify this with the developers, logs data are already sent to him, he has also looked at the problem, I did not hear anythingfrom him for weeks, attached you'll see some screenshots
Regards
Haydar
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Edit
not the same thing, 3th time , now i can see every item.
Exhange 2010 and acronis 12.5 build 7048
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3 th time? what have you done? I did this many times, but no success, I have the same exchange 2010 and the same build of acronis. I'm using a exchange user to access the mail, who as org. wide permission, otherwise I couldn't see the databases at all. databases are fine, but not the user mailboxes, where i can recover single mail items
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Funny thing I found another way to recover single items, not over Devices - MS Exchange - Exchange Mailboxes,
but over Exchange Databases -- Recovery - Mailboxes, then voila it list the user mail boxec, then I click on the user again voila, then I can see the items. But I guess it must be work direktly over the mailboxes as shown on my image here. Because when I choose the entire mailbox server, it backs up the all mailboxes in the entire organization. Which of course I don't want. I just want to backup the one mailbox server in my site
However,
1. it is not possible to search against Date or Subject, even if I define the date. It always shows me full mailbox items, I've to scroll carefully to get the correct date.
2. Further I cannot filter ascending or descending, since I don't have a choice to click on,
3. The attachements are shown as single letters and do extensions like pdf. So I don't know what kind of attachement it is.
4. Also I cannot send the item viea mail or download it
There are so much mssing things in this
Help is most appreciated
Haydar
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Hi
Developer is investigating your case, I will update you today or tomorrow.
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Abt Werner, please create support ticket for investigation.
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Dear All,
I want to limit the right of a user in Acronis Backup Advanced 12.5, that users will not able to edit plan, remove plan. User could able to take backup only. One of my Device has full right, for further details please see attached file
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Hi Habib,
Limiting user rights in such granular manner is planned for future versions (internal ID: ABR-53675).
Right now it is possible to create separate unit and assign the user "Administrator" role of that unit. Thus, you limit the user to manage only set of machines, but user will have full set of rights for machines in his unit.
Workaround:
You as organization administrator can create backup plan and apply it on the machines that belong to the created unit (where user is administrator). In such case, user will not be able to edit or change backup plan that is created on the organization level, but he still can create additional backup plans.
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Dear Ramil,
we have 3 branches in our organization, in 3 branches there were no IT guys to take backup, i have configured Acronis Advanced Backup in our Head Quarter, i am responsible to manage the backups in HQ, but how to deal the backup process in my 3 branches, if i create child unit under parent which is organization, can i delegate the user of that branch to take backup only, is it possible to restricting user of that unit to do not edit backup plan which i created, can't restore the backup or any other specific permissions.
Regard's
Habib
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Hi
It is not possible to restrict the user to NOT restore the backup.
It is possible to restrict the user to edit specific backup plan (via its creation on the organization level).
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Hi Ramil,
Can you instruct me how to do that restricting user to do not edit my backup plan.
Regard's
Habib
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Hi Habib,
As I see, Vasily is already provided instructions in this thread - https://forum.acronis.com/comment/433715#comment-433715
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