Application backup issue

Thread needs solution
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Beginner
Messaggi: 6
Commenti: 8

Out of nowhere, Acronis Backup 12.5 suddenly gives me this error:

Failed to detect applications installed in the guest system of virtual machine 'Server'. A disk backup of this machine will not be application-aware.

This has always been an "entire machine" backup since day 1. Why Acronis suddenly gives me this error, I have no idea. 

I can fix this by creating a new backup task, but I really don't want to. I have been doing that a lot lately with all the bugs Acronis 12.5 has given me.

I do stand behind the idea of the product and it's interface. I love the setup and everything. If only they can fix all the bugs soon.

 

 

Mer, 08/02/2017 - 10:04
0 Users found this helpful
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Frequent Poster
Messaggi: 2
Commenti: 549

Hello,

JFYI, we do have an Update 1 planned for release really soon and it's aim is to fix the issues that were reported to us by our customers.

As for this specific issue -- what is the full error message (the detailed message)? You should have something like a SOAP code if this is an ESX VM. 

I have a suspicion that the guest operating system credentials could have changed and the backup no longer has the access to look inside the system. If we can't look inside the guest system, we can't run an application-aware backup.

Mer, 08/02/2017 - 14:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 6
Commenti: 8

The credentials have not been changed. This is a VMWare ESXi machine, operating system is Windows 2012R2, running Exchange 2016.

Funny thing is, we had the same issue with our SQL machine, but that seems to have fixed itself.

This is the error message:

2017-08-02 23:00:01:736 140368299128576 I0135003A: User is running command. Command=Backup plan 'Backup ID:SRVDJAPFM MaDiWoDoVrZa'; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:00:10:732 140122734335744 I0135003A: User is running command. Command=Backing up; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:00:10:825 140122734335744 I00000000: I00000000: Backup Inclusions list
2017-08-02 23:00:10:825 140122734335744 I00000000: I00000000: SRVDJAPF
2017-08-02 23:00:10:825 140122734335744 I00000000: I00000000: Archive: //IP/Backup/BK_SVRDJAPFM_Dagelijks/\SRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9D
2017-08-02 23:00:11:120 140122734335744 W00728080: Error 0x728080: Failed to detect applications installed in the guest system of virtual machine 'SRVDJAPFM'. A disk backup of this machine will not be application-aware.
| trace level: warning
| channel: tol-activity#11F8601A-70E3-4D0C-BFC5-9F22EF19E297
| line: 0x764272255b014cd8
| file: k:/7048/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/aavb_parameters.cpp:77
| function: RunDetectionCommand
| $module: disk_bundle_tape_off_glxa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Detecting virtual machine applications for backup
| line: 0x8d165e86fb81959b
| file: k:/7048/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 5F207FDF-7B68-4965-95C9-868040E009E6
| $module: service_process_glxa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Detecting virtual machine applications for backup
| line: 0x8d165e86fb81959b
| file: k:/7048/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 5F207FDF-7B68-4965-95C9-868040E009E6
| $module: disk_bundle_tape_off_glxa64_7048
|
| error 0x2240005: Failed to detect applications.
| line: 0xd7ea05608e939046
| file: k:/7048/enterprise/managers/aavb/server/managed_detect_logic.cpp:104
| function: RunLogic
| $module: disk_bundle_tape_off_glxa64_7048
|
| error 0x40014: Access to the file is denied.
| line: 0x853f7fedd9a32b99
| file: k:/7048/enterprise/migration/common/credentials.cpp:46
| function: GetGuestOsCredentials
| UserName: 
| ResourceType: vm_guest_system
| ResourceAddress: 52B17F36-6A62-B0A7-64A2-E80D8C6E5D9D
| ResourceName: 52B17F36-6A62-B0A7-64A2-E80D8C6E5D9D
| $module: disk_bundle_tape_off_glxa64_7048
2017-08-02 23:00:11:122 140122734335744 W00728081: Error 0x728081: Application 'Microsoft Exchange Server' is not detected in the guest system of virtual machine 'SRVDJAPFM'.
| trace level: warning
| channel: tol-activity#11F8601A-70E3-4D0C-BFC5-9F22EF19E297
| line: 0x764272255b014d13
| file: k:/7048/enterprise/managers/gtob/backupers/vm_instance_backuper/impl/aavb_parameters.cpp:136
| function: GetAavbParameters
| $module: disk_bundle_tape_off_glxa64_7048
2017-08-02 23:00:12:745 140122734335744 I00BD0000: Backing up virtual machine 'vm:52b17f36-6a62-b0a7-64a2-e80d8c6e5d9d?type%3dvmwesx'.
2017-08-02 23:00:12:828 140122734335744 I0135003A: User is running command. Command=Selected agent: AcronisESXAppliance-2; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:00:12:828 140122734335744 I0135003B: Command has completed successfully. Command=Selected agent: AcronisESXAppliance-2; 
2017-08-02 23:00:13:150 140122734335744 I0135003A: User is running command. Command=Preparing for backup of virtual machine; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:00:55:764 140122734335744 I00950000: Selected Changed Block Tracking mode: 'Enable and use CBT'.
2017-08-02 23:01:26:782 140122734335744 I00950000: Changed Block Tracking has been enabled for virtual machine 'SRVDJAPFM'.
2017-08-02 23:01:28:888 140122734335744 I0135003B: Command has completed successfully. Command=Preparing for backup of virtual machine; 
2017-08-02 23:01:29:052 140122734335744 I0135003A: User is running command. Command=Creating application-consistent (VSS) snapshot; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:01:29:052 140122734335744 I00490000: Creating application-consistent snapshot 'Acronis_Wed Aug  2 23:01:29 2017
'...
2017-08-02 23:03:11:173 140122734335744 I0135003B: Command has completed successfully. Command=Creating application-consistent (VSS) snapshot; 
2017-08-02 23:03:11:375 140122734335744 I0135003A: User is running command. Command=Collecting virtual machine metadata; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:03:11:481 140122734335744 I00530000: VixDiskLib 6.0.0 will be used.
2017-08-02 23:03:12:177 140122734335744 I00530000: VixDiskLib NBD compression 'zlib' will be used if possible.
2017-08-02 23:03:40:810 140122734335744 I00530000: Opening virtual hard disk file '[DatastoreR5] SRVDJAPFM_Feb 1, 2016/SRVDJAPFM_Feb 1, 2016_1-000002.vmdk'.
2017-08-02 23:03:40:810 140122734335744 I00530000: VixDiskLib NBD compression 'zlib' will be used if possible.
2017-08-02 23:03:58:492 140122734335744 I00530000: Opening virtual hard disk file '[DatastoreR5] VMDK-PFM/SRVDJAPFM_4-000002.vmdk'.
2017-08-02 23:03:58:493 140122734335744 I00530000: VixDiskLib NBD compression 'zlib' will be used if possible.
2017-08-02 23:04:15:802 140122734335744 I00530000: Opening virtual hard disk file '[DatastoreR5] VMDK-PFM/SRVDJAPFM_2-000002.vmdk'.
2017-08-02 23:04:15:803 140122734335744 I00530000: VixDiskLib NBD compression 'zlib' will be used if possible.
2017-08-02 23:04:33:078 140122734335744 I00530000: Opening virtual hard disk file '[DatastoreR5] SRVDJAPFM_Feb 1, 2016/SRVDJAPFM_3-000002.vmdk'.
2017-08-02 23:04:33:078 140122734335744 I00950000: Loading virtual machine 'vm:52b17f36-6a62-b0a7-64a2-e80d8c6e5d9d?type%3dvmwesx' into the disk subsystem.
2017-08-02 23:04:33:116 140122734335744 I000101F7: Analyzing partition '1-1'...
2017-08-02 23:04:33:123 140122734335744 I000101F7: Analyzing partition '1-2'...
2017-08-02 23:04:33:212 140122734335744 I000101F7: Analyzing partition '2-1'...
2017-08-02 23:04:33:424 140122734335744 I000101F7: Analyzing partition '3-1'...
2017-08-02 23:04:33:467 140122734335744 I000101F7: Analyzing partition '4-1'...
2017-08-02 23:04:39:397 140122734335744 I00000000: Create Incremental Backup From Disk '1', Disk '2', Disk '3', Disk '4'To file smb://IP/Backup/BK_SVRDJAPFM_Dagelijks/SRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9DA.tibxCompression MaximumExclude Files matching maskMatch criterion Ask for the first media NoDescription SRVDJAPFM
2017-08-02 23:04:42:543 140122734335744 I0135003B: Command has completed successfully. Command=Collecting virtual machine metadata; 
2017-08-02 23:04:42:705 140122734335744 I0135003A: User is running command. Command=Backing up virtual machine disks; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:04:42:708 140122734335744 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 1)'.
2017-08-02 23:04:42:766 140122734335744 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 2)'.
2017-08-02 23:04:42:768 140122734335744 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 3)'.
2017-08-02 23:04:42:832 140122734335744 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 4)'.
2017-08-02 23:04:42:863 140122734335744 I000101F8: Pending operation 165 started: 'Creating partition image (System Reserved (sd?1))'.
2017-08-02 23:04:44:504 140122734335744 I00720000: Changed Block Tracking (CBT) information has been successfully retrieved: 8434089984 bytes are changed.
2017-08-02 23:04:44:623 140122734335744 I000101F8: Pending operation 165 started: 'Creating partition image (Boot (sd?2))'.
2017-08-02 23:07:01:086 140122734335744 I00720000: Changed Block Tracking (CBT) information has been successfully retrieved: 8434089984 bytes are changed.
2017-08-02 23:13:44:841 140122734335744 I000101F8: Pending operation 165 started: 'Creating partition image (Data (sd?1))'.
2017-08-02 23:24:49:080 140122734335744 I00720000: Changed Block Tracking (CBT) information has been successfully retrieved: 8525971456 bytes are changed.
2017-08-02 23:27:43:309 140122734335744 I000101F8: Pending operation 165 started: 'Creating partition image (ExchangeStore (sd?1))'.
2017-08-02 23:27:44:654 140122734335744 I00720000: Changed Block Tracking (CBT) information has been successfully retrieved: 786432 bytes are changed.
2017-08-02 23:27:45:222 140122734335744 I000101F8: Pending operation 165 started: 'Creating partition image (Application (sd?1))'.
2017-08-02 23:28:15:320 140122734335744 I00720000: Changed Block Tracking (CBT) information has been successfully retrieved: 110100480 bytes are changed.
2017-08-02 23:28:33:186 140122734335744 I00000000: I/O statistics for device 'SRVDJAPFM(IFACE_SCSI0:0)': 5315572736 bytes read, 0 bytes written.
2017-08-02 23:28:33:186 140122734335744 I00000000: I/O statistics for device 'SRVDJAPFM(IFACE_SCSI0:1)': 11147176960 bytes read, 0 bytes written.
2017-08-02 23:28:33:186 140122734335744 I00000000: I/O statistics for device 'SRVDJAPFM(IFACE_SCSI0:2)': 178851328 bytes read, 0 bytes written.
2017-08-02 23:28:33:186 140122734335744 I00000000: I/O statistics for device 'SRVDJAPFM(IFACE_SCSI0:3)': 361955328 bytes read, 0 bytes written.
2017-08-02 23:28:33:187 140122734335744 I00530000: Closing virtual hard disk file '[DatastoreR5] SRVDJAPFM_Feb 1, 2016/SRVDJAPFM_Feb 1, 2016_1-000002.vmdk'.
2017-08-02 23:28:33:187 140122734335744 I00530000: Closing virtual hard disk file '[DatastoreR5] VMDK-PFM/SRVDJAPFM_4-000002.vmdk'.
2017-08-02 23:28:33:188 140122734335744 I00530000: Closing virtual hard disk file '[DatastoreR5] VMDK-PFM/SRVDJAPFM_2-000002.vmdk'.
2017-08-02 23:28:33:188 140122734335744 I00530000: Closing virtual hard disk file '[DatastoreR5] SRVDJAPFM_Feb 1, 2016/SRVDJAPFM_3-000002.vmdk'.
2017-08-02 23:29:15:850 140122734335744 I0135003A: User is running command. Command=Deleting snapshot; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:29:15:863 140122734335744 I00490000: Remove snapshot (31-snapshot-712).
2017-08-02 23:29:15:354 140122734335744 I0135003B: Command has completed successfully. Command=Backing up virtual machine disks; 
2017-08-02 23:30:12:732 140122734335744 I00000000: service_process(17871): DMS::EventHandler: SliceCreated - DMS::ArchiveEventInfo: (UserName: domain\user, Uri: //IP/Backup/BK_SVRDJAPFM_Dagelijks/#arl:/F54A7E1C-0CBF-417D-8924-1104F8657109/EE239E2D-DBD5-480E-B9F6-7B4E31068054/980ED572-1CC5-2C7D-5845-C3FD3E2E12F0/702705C9-01F0-42BD-AADE-A9901FC80A2A?archive_name%3dSRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9DA, Attributes: (BackupPlanID: D5537613-20C4-025A-2554-9C8FCE61FE52, EffectiveProfileID: C7A3208D-354B-212E-15C0-1CA31009FA88, EnableCataloging: 0, StreamPath: smb://IP/Backup/BK_SVRDJAPFM_Dagelijks/SRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9DA.tibx))
2017-08-02 23:30:17:887 140122734335744 I0053002C: Error 0x53002c: Property 'SetCustomAttribute' is not supported.
| trace level: information
| channel: tol-activity#11F8601A-70E3-4D0C-BFC5-9F22EF19E297
| line: 0xa859dd78cc91dc74
| file: k:/7048/enterprise/virtualware/raw/vmware/server/esx_srv_lib/esx_vm.cpp:242
| function: SetCustomAttribute
| $module: esx_srv_glxa64_7048
2017-08-02 23:30:17:940 140122734335744 I0135003B: Command has completed successfully. Command=Backing up; 
2017-08-02 23:30:17:686 140122734335744 I0135003B: Command has completed successfully. Command=Deleting snapshot; 
2017-08-02 23:30:22:713 140069862622976 I0135003A: User is running command. Command=Applying retention rules; User=; clientProfileID=; clientSessionID=4A6A300E-AED2-4E05-9418-D9E8472F2C07
2017-08-02 23:30:57:869 140069862622976 I00400000: Backup deletion has started.
2017-08-02 23:37:00:599 140069862622976 I00400000: Backup deletion has successfully completed.
2017-08-02 23:37:01:639 140069862622976 I00000000: The activity is being performed on archive 'SRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9DA' created at 6/1/17 11:10:22 PM and located in '//IP/Backup/BK_SVRDJAPFM_Dagelijks/'.
2017-08-02 23:37:02:769 140069862622976 I00000000: service_process(19766): DMS::EventHandler: SliceDeleted - DMS::ArchiveEventInfo: (UserName: domain\user, Uri: //IP/Backup/BK_SVRDJAPFM_Dagelijks/#arl:/F54A7E1C-0CBF-417D-8924-1104F8657109/EE239E2D-DBD5-480E-B9F6-7B4E31068054/980ED572-1CC5-2C7D-5845-C3FD3E2E12F0/ED7528BE-579E-4B2B-9D3E-984E2BEB67A0?archive_name%3dSRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9DA, Attributes: (BackupPlanID: D5537613-20C4-025A-2554-9C8FCE61FE52, EffectiveProfileID: C7A3208D-354B-212E-15C0-1CA31009FA88))
2017-08-02 23:37:02:908 140069862622976 I00000000: service_process(19766): DMS::EventHandler: SliceMetaUpdated - DMS::ArchiveEventInfo: (UserName: domain\user, Uri: //IP/Backup/BK_SVRDJAPFM_Dagelijks/#arl:/F54A7E1C-0CBF-417D-8924-1104F8657109/EE239E2D-DBD5-480E-B9F6-7B4E31068054/980ED572-1CC5-2C7D-5845-C3FD3E2E12F0/10E1875D-9684-46CD-BC6F-F9D365992C0C?archive_name%3dSRVDJAPFM-2019080F-2C7B-4327-AC70-8D8B36048F5B-52B17F36-6A62-B0A7-64A2-E80D8C6E5D9DA, Attributes: (BackupPlanID: D5537613-20C4-025A-2554-9C8FCE61FE52, EffectiveProfileID: C7A3208D-354B-212E-15C0-1CA31009FA88))
2017-08-02 23:37:16:805 140368299128576 W00000000: The activity succeeded with warnings.
2017-08-02 23:37:16:841 140368299128576 I0135003B: Command has completed successfully. Command=Backup plan 'Backup ID:SRVDJAPFM MaDiWoDoVrZa'; 
2017-08-02 23:37:16:459 140069862622976 I0135003B: Command has completed successfully. Command=Applying retention rules; 
 

 

Gio, 08/03/2017 - 13:54