Backup Failed

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Beginner
Messaggi: 2
Commenti: 1

Job

Virtual Machine: DataServer

Target Backup: RDX

Retention: No Limit

Incremental Backup: YES

CBT: YES

Backup Format: 11

 

 

Cannot find a backup with key 'smb://dc.gmg.local/RDX/#arl:/F265BB1B-B917-494B-B43D-B35189D0BBDF/DF6A79B8-6D28-45B9-999D-DDC8BECA65D5/1B3ACC54-56B5-4078-8EE4-75B5477A11DC/3C4E73BA-0538-40F8-B20F-384C6620DC53?archive_name%3dDataServer-122FC671-A7F0-4BD3-8014-2211ED38A0FE-5003FAC3-B0C5-603E-83F1-816580F821C4A'.
MODULO309
MESSAGGIOBackup non riuscito
Informazioni aggiuntive:------------------------
Codice errore : 61
Modulo: 309
LineInfo: 0x4A8728DC8A1C9583
Campi: {"$module":"mms_lxa64_10130"}
Messaggio: Command has failed. Command=Backup plan 'RDX-DATASERVER'; tenantID=00000000-0000-0000-0000-000000000000
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB81959B
Campi: {"$module":"mms_lxa64_10130","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Messaggio: TOL: Failed to execute the command. Backup plan 'RDX-DATASERVER'
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB81959B
Campi: {"$module":"agent_protection_addon_lxa64_10130","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Messaggio: TOL: Failed to execute the command. Backup plan 'RDX-DATASERVER'
------------------------
Codice errore : 41
Modulo: 307
LineInfo: 0xE6792A5EE190DE2C
Campi: {"$module":"agent_protection_addon_lxa64_10130"}
Messaggio: Failed to execute the command.
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB81959B
Campi: {"$module":"mms_lxa64_10130","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Messaggio: TOL: Failed to execute the command. Backup workflow
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB81959B
Campi: {"$module":"gtob_backup_command_addon_lxa64_10130","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Messaggio: TOL: Failed to execute the command. Backup workflow
------------------------
Codice errore : 203
Modulo: 161
LineInfo: 0xD5796A33131EECA1
Campi: {"$module":"disk_bundle_lxa64_10130"}
Messaggio: Failed to get information about the backups.
------------------------
Codice errore : 6
Modulo: 161
LineInfo: 0xD5796A33131EEC9A
Campi: {"$module":"disk_bundle_lxa64_10130"}
Messaggio: Cannot find a backup with key 'smb://dc.gmg.local/RDX/#arl:/F265BB1B-B917-494B-B43D-B35189D0BBDF/DF6A79B8-6D28-45B9-999D-DDC8BECA65D5/1B3ACC54-56B5-4078-8EE4-75B5477A11DC/3C4E73BA-0538-40F8-B20F-384C6620DC53?archive_name%3dDataServer-122FC671-A7F0-4BD3-8014-2211ED38A0FE-5003FAC3-B0C5-603E-83F1-816580F821C4A'.

Lun, 09/03/2018 - 16:58
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Messaggi: 22
Commenti: 3800

Hi Andrea,

The error indicates failure to find previous archive by ID on the backup storage which I assume is a swapped RDX drive, e.g. error appeared after RDX drive swap. For such scenarios it's recommended to use backup format v12 which can sustain accident backup files swapping and handle such cases. If backup format v12 also fails (it should be different error in this case), then please contact our support team for further assistance. Remember to describe the RDX drives swapping procedure you use.

Thank you.

Mar, 09/04/2018 - 15:05
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