Backup Recovery from Tape Failing - The activity has failed due to a restart of the service.
Backup plan which was taken to QNAP NAS (as 1st location) and Tape (as 2nd location) in the same plan
When we try to do Recovery from Tape backup it is failing with following details:
The activity has failed due to a restart of the service.
DATE AND TIMEJun 27, 2018, 11:32:17 AM
CODE0x01350001
MODULE309
MESSAGEError
Additional info:------------------------
Error code: 1
Module: 309
LineInfo: 0x7564DA35B0F1EAF2
Fields: {"$module":"mms_vsa64_10330"}
Message: The activity has failed due to a restart of the service.
When we check the Event Viewer on Windows Server 2012 R2 it shows:
Faulting application name: service_process.exe, version: 12.5.1.10330, time stamp: 0x5b2d620c
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x4a60
Faulting application start time: 0x01d40de8d0ad560a
Faulting application path: C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR120.dll
Report Id: 2d8be183-79dc-11e8-8119-3863bb447363
Faulting package full name:
Faulting package-relative application ID:
Activity Log files shows:
2018-06-27T11:31:14:570+04:00 14220 I0135003A: User is running command. Command=Recovering files; User=ARAR\Administrator; clientProfileID=EBEC7629-E993-29AE-2ECD-C8EE0BACFF92; clientSessionID=7B5DE1FB-5F8D-41F6-92C6-DEF6A1966460; tenantID=00000000-0000-0000-0000-000000000000
2018-06-27T11:31:20:455+04:00 14220 I00000000: Data recovery From bsp://atdcbkavsrv01.arar.local
Backup type: Files Recover to: E:\Test\ Archive created Thursday, January 1, 1970 4:00:00 AM
I would appreciate help of experts here in the forum
Many thanks!
