Backup to tape not responding and cannot be cancelled.
I've opened a ticket 03044903 with acronis support but so far no answer. Every time i get in touch the answer is always the same. "we'll get in touch on the next day" but they never do!
We have backup to HDD which work fine and backups to tape that never work. I always get the "backup is not responding" and cancel button does not work either!,
The LOG does not say much. When a backup is stuck i try cancelling, restarting all services but the only thing that works is restarting the server and sometimes more than once!!
I've replaced the server's names with ??? on below log.
Since Acronis support seem to not be able to help (or don't want to). Can somebody help me here? I've been facing this issue for more than a month.
Thank you in advance.
2017-08-21 12:15:02:331 12716 I0135003A: User is running command. Command=Backup plan 'TAPE ???????'; User=; clientProfileID=; clientSessionID=7EC52B6E-AAC6-4A57-8666-727ED96FAFDE
2017-08-21 12:15:14:023 32444 I0135003A: User is running command. Command=Backing up; User=; clientProfileID=; clientSessionID=7EC52B6E-AAC6-4A57-8666-727ED96FAFDE
2017-08-21 12:15:14:400 32444 I00000000: I00000000: Backup Inclusions list:
2017-08-21 12:15:14:400 32444 I00000000: I00000000: WSUS (E:)
2017-08-21 12:15:14:400 32444 I00000000: I00000000: C:
2017-08-21 12:15:14:400 32444 I00000000: I00000000: System Reserved
2017-08-21 12:15:14:400 32444 I00000000: I00000000: Archive: bsp://???????HyperV01.????????/KeepBackupToTapeMachine\??????????-DC0629C8-7EAE-40C6-A5D2-D82BE7DF79B7-5C1ACA12-0DDC-4741-81F0-B50E610F8428A
2017-08-21 12:15:23:113 32444 I00000000: Create Full Backup From Disk '1', Disk '2'To file bsp://??????????????Compression NormalExclude Files matching maskMatch criterion *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...Ask for the first media No
2017-08-21 12:16:53:227 32444 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 1)'.
2017-08-21 12:16:53:259 32444 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 2)'.
2017-08-21 12:16:53:290 32444 I000101F8: Pending operation 165 started: 'Creating partition image (WSUS (E))'.
2017-08-21 12:18:19:980 32444 I000101FA: Locking partition C:...
2017-08-21 12:51:01:522 32444 I000101F8: Pending operation 165 started: 'Creating partition image (System Reserved ())'.
2017-08-21 12:51:06:575 32444 I000101F8: Pending operation 165 started: 'Creating partition image (No label (C))'.
Hi Andrey, changing to Version 11 (i had to create a new plan for that) made it not hang, but now I get an error while backing up one of the computers.
This is a file server/Domain controller with Windows 2012 R2 with deduplication enabled on D: disk
Any thoghts?
Error code: 502
Module: 1
LineInfo: 0xA164035B3FF39298
Fields: {"$module":"disk_bundle_vsa64_7641"}
Message: Operation with partition 'D:' was terminated.
------------------------
Error code: 34
Module: 7
LineInfo: 0x9D2DE1F088CBC568
Fields: {"$module":"disk_bundle_vsa64_7641"}
Message: Operation canceled by user.
------------------------
Error code: 15
Module: 4
LineInfo: 0xB0ED2A9FF6BEE713
Fields: {"$module":"storage_server_vsa64_7641"}
Message: Canceled.
Hi, its hard to understand what happened not having access to enironment or/and System information. Please contact Acronis support for deep investigation.