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Cannot add clients that already have the ABA 12.5 agent to management server

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I have a 11.5 ABR environment that I'm building a parallel test environment of 12.5 ABA. So far the clients are upgrading just fine which is great, but I had to recreate my 12.5 management server because of a setup error and when I tried to add back the existing 3 Windows 10 x64 clients (windows 7 x64 seems ok), the Add button installer in the web GUI threw the error below:

"User 'domain\\acronis_svc' does not have enough privileges to establish a trust relationship"

To be clear: New installs of ABA 12.5 to a Win10x64 client work fine. Reinstalls/Add of a Win10 x64 client that has ABA 12.5 on it fails. Windows 7 has no issues at all for either scenario.

Is this a bug? 11.5 never had this issue AFAIK.

Thanks

Pete

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Hi

Please, try to add clients using "Method 2" described in the knowledge base article https://kb.acronis.com/content/59828