Command has failed. Command=Backup plan 'PCX';

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Can someone help me with this error message:

 

2019-02-26T23:03:49:330-05:00 4356 I0135003A: User is running command. Command=Backup plan 'PCSW-FAX-131127.PC.INT'; User=; clientProfileID=; clientSessionID=59A73F7F-9BC7-4419-8B1E-D55D414DC6D3
2019-02-26T23:03:49:516-05:00 4356 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'PCSW-FAX-131127.PC.INT';
| trace level: error
| channel: tol-activity#E1E29EC0-9FC3-418C-B5DB-811EBA9F3F87
| line: 0x4a8728dc8a1c9583
| file: e:\327\enterprise\common\tol\gating_activity.cpp:221
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_12420
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'PCSW-FAX-131127.PC.INT'
| line: 0x8d165e86fb81959b
| file: e:\327\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_12420
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'PCSW-FAX-131127.PC.INT'
| line: 0x8d165e86fb81959b
| file: e:\327\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_12420
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de27
| file: e:\327\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:213
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_12420
|
| error 0x1350016: TOL: Failed to execute the command. TODO: Fix command name for CommandID = 3884EE3A-030B-453A-BC66-7AD2E7880F57
| line: 0x8d165e86fb81959b
| file: e:\327\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 3884EE3A-030B-453A-BC66-7AD2E7880F57
| $module: mms_vsa64_12420
|
| error 0x1350016: TOL: Failed to execute the command.
| line: 0x8d165e86fb81959b
| file: e:\327\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 3884EE3A-030B-453A-BC66-7AD2E7880F57
| $module: agent_protection_addon_vsa64_12420
|
| error 0x133001d: LaunchBackupCommand: Failed to execute the command.
| line: 0xd63b333701123475
| file: e:\327\enterprise\managers\gtob\protection\commands\launch_backup\impl\command.cpp:78
| function: `anonymous-namespace'::Command::SafeExecute
| $module: agent_protection_addon_vsa64_12420
|
| error 0x1330069: Selected disks were not found: Disk 1
|
| line: 0xc37471ceffa18267
| file: e:\327\enterprise\managers\gtob\protection\agent_engine\backup_job.cpp:232
| function: Gtob::Protection::`anonymous-namespace'::CreateErrorBasedOnKeyType
| $module: agent_protection_addon_vsa64_12420

 

Mer, 02/27/2019 - 14:15
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Messaggi: 0
Commenti: 2016

Hello Vidal,

welcome to Acronis forums!

According to the log entry you posted here, the root cause of the failure is the source disk unavailability: "Selected disks were not found: Disk 1"

Please check whether it is accessible.

Mer, 02/27/2019 - 17:27
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