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Failed to execute the command. Backing up

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Hi Dears, Good morning.

I don't speak english.

I request support if possible contact in portuguese from erro down.

 

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_lxa64_12960"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_lxa64_12960"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 1
Module: 4
LineInfo: 0x60CCAC0523AC0E25
Fields: {"$module":"archive3_adapter_lxa64_12960","PcsCode":"13","Name":"/"}
Message: Error occurred while reading the file.
------------------------
Error code: 22
Module: 4
LineInfo: 0xC8D8731CE106FA10
Fields: {"$module":"archive3_adapter_lxa64_12960"}
Message: Network disconnected by timeout.

0 Users found this helpful

Hi Carlos,

I'd recommend you open a technical support case directly with Acronis:

https://account.acronis.com/#/support

The forum here is a user community and primarily English.

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Messaggi: 0
Commenti: 2016

Hello Carlos,

welcome to Acronis forums!

The error message in the log that you provided is most commonly caused by network connection issues.

I recommend that you check the output of Cloud connection verification tool to identify the exact network problem.

Please read the respective KB article for more details: https://kb.acronis.com/content/62513