Machine is offline for more than X days build 14330
Hello,
I have Acronis Backup 12.5 latest version
The product license is for hyperv. Some days now all 3 HyperV hosts are in hang state of bucking up. Same time the critical alert "There has been no connection with machine 'xxxxxxxxxxx" for X days. Backups of this machine are stopped. Please restore the connection with the machine to resume backups." is active.
I have tried of reinstalling the agent on host and before the installation finish I get the error "Registration failed: Management server error Getting token failed. 400 bad request.
Also when I am trying to add the hyperv host from backup console side i get the following:
Management server error: 'Exchange client secret to token failed with body: <html> <head><title>405 Not Allowed</title></head> <body bgcolor="white"> <center><h1>405 Not Allowed</h1></center> <hr><center>nginx</center> </body> </html> '.Module309MessageCommand has failed. Command=Remote registration; tenantID=00000000-0000-0000-0000-000000000000Additional info:------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9584
Fields: {"$module":"management_server_vsa64_14330"}
Message: Command has failed. Command=Remote registration; tenantID=00000000-0000-0000-0000-000000000000
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"management_server_vsa64_14330","CommandID":"2B220C98-B8C2-428D-98B7-5C54AEBC8713"}
Message: TOL: Failed to execute the command. Remote registration
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"remote_installation_addon_vsa64_14330","CommandID":"2B220C98-B8C2-428D-98B7-5C54AEBC8713"}
Message: TOL: Failed to execute the command. Remote registration
------------------------
Error code: 7
Module: 457
LineInfo: 0x2485EABA0A7242FA
Fields: {"$module":"acroinst_vs_s_14330","exitCode":"3","httpStatus":"405","httpBody":"{\"context\":{\"$module\":\"mms_rest_api_vsa64_14330\"},\"domain\":\"global\",\"origin\":{\"code\":405,\"fields\":{\"$module\":\"mms_rest_api_vsa64_14330\"},\"linetag\":\"0x487816542fd368b6, e:\\\\497\\\\enterprise\\\\rest_api\\\\agent\\\\registration.cpp:795, AgentRestApi::`anonymous-namespace'::Unregister\",\"module\":0,\"suberror\":null,\"text\":\"Exchange client secret to token failed with body: \\r\
\\r\
\\r\405 Not Allowed
\\r\
nginx
\\r\
\\r\
\\r\
\"},\"reason\":\"internalError\",\"serCode\":\"0x00000195\"}\r
\r
"}
Message: Management server error: 'Exchange client secret to token failed with body: <html>
<head><title>405 Not Allowed</title></head>
<body bgcolor="white">
<center><h1>405 Not Allowed</h1></center>
<hr><center>nginx</center>
</body>
</html>
'.
We talk about an operational system (for months) since some time ago. Please for your help and ask me if you need yto provide you any further information.
Maria Belinskaya wrote:Hello George,
welcome to Acronis forums!
Looks like issues with your AMS database: somehow records of your Agents for Hyper-V got corrupted and/or the IDs of your Agents are not accepted by the database.
This issue should be investigated by Acronis engineers. Please open a case with Acronis Support Team. You will be requested to collect Acronis System Information from the machine with Acronis Management Server
I have raised a ticket to support engineers. Thank you for your advice. Hope to be resolved as soon as possible.