object is locked. Error code 0x01350016+0x01350016+0x01490003+0x00010424+0x00070034
I am taking 2 backups for one of my server.
one local backup and another one on remote location. I am getting the below error while taking backup on remote location. (Only one server have issue, other backup plans are running well). Local backup is working fine.
Error is appearing between 100 to 150 GB backup size. (Server file size approx. 1 TB).
OS: Windows Server 2012 R2.
Error
object is locked.
Error code 0x01350016+0x01350016+0x01490003+0x00010424+0x00070034
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_9010"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_9010"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_9010"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DF0
Fields: {"$module":"disk_bundle_vsa64_9010"}
Message: Failed to commit operations.
------------------------
Error code: 52
Module: 7
LineInfo: 0x30BA355F9FD4FF2C
Fields: {"code":"5015","function":"archive_stream_write","$module":"disk_bundle_vsa64_9010"}
Message: object is locked
It's NAS.
I have done the above steps except the software updation (My Acronis maintenance plan expired recently), but still i am getting the same error.
You can install all recent updates within the same product version even if your maintenance contract has expired.
I'd also recommend testing a backup of the same data to some local storage. Most likely the archive is blocked from writing on the NAS, if the local backups works, it's worth checking the settings of the NAS device and also make sure no other processes use the archive.
I have updated the acronis version and tried again. But still i am facing the same issue.
Local Backup is working fine. Only Report location have the issue.
There are other more backup plans to the same remote location, all that plans are running well, only this machine have the issue. I check the NAS and there is no issue with it.
Is there any other suggestions you have to check it ? May be it's failing due to any communication timeout, is there any option to increase the timeout limit ?
I am attaching the error report for your reference.
Hello Juhair,
Please refer to my suggestion here https://forum.acronis.com/comment/464420#comment-464420
On a side note, I'd also try temporarily disabling the anti-virus software on the affected machine and testing the backup. But the Process Monitor log should provide you with more definite information regarding the processes locking the archive.